Transaction Express User Guide - Merchant Service Group
Transaction Express User Guide - Merchant Service Group
Transaction Express User Guide - Merchant Service Group
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[<strong>Transaction</strong> <strong>Express</strong> <strong>User</strong> <strong>Guide</strong>]<br />
Once you have pressed Submit on the Credit/Refund search screen, results matching<br />
your search criteria will be returned as shown below. In order to process a<br />
Credit/Refund on one of the identified transactions, press the Credit/Refund link (circled<br />
below) to begin the process.<br />
Once Credit/Refund is pressed, you will be routed to the Issue Credit/Refund page.<br />
Amount you would like to refund can be modified on this screen. A transaction can be<br />
refunded for a lower Amount than the original transaction, but a refund for a higher<br />
Amount is not allowed.<br />
A Customer Reference ID for a refund can be added.<br />
Once the Amount has been confirmed, click Issue Credit / Refund to process the Refund<br />
transaction.<br />
You will be routed to a response screen with a Refund Issued message displayed.<br />
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