Samsung ML-3051N - User Manual_9.08 MB, pdf, ENGLISH
Samsung ML-3051N - User Manual_9.08 MB, pdf, ENGLISH
Samsung ML-3051N - User Manual_9.08 MB, pdf, ENGLISH
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Troubleshooting checklist<br />
Understanding the Status LED<br />
If the printer is not working properly, consult the following checklist. If the<br />
printer does not pass a step, follow the corresponding troubleshooting<br />
suggestions.<br />
Condition<br />
Make sure that the<br />
Status LED on the<br />
control panel lights<br />
green and Ready is<br />
shown on the<br />
display.<br />
Print a demo page<br />
to verify that the<br />
printer is feeding<br />
paper correctly. See<br />
page 2.6.<br />
Check the demo<br />
page to see if it<br />
printed correctly.<br />
Print a short<br />
document from a<br />
software application<br />
to verify that the<br />
computer and<br />
printer are<br />
connected and are<br />
communicating<br />
correctly.<br />
If completing the<br />
checklist does not<br />
resolve the printer<br />
problem, check the<br />
following<br />
troubleshooting<br />
sections.<br />
Suggested solutions<br />
• If the Status LED is off, check the power<br />
cord connection. Check the power switch.<br />
Check the power source by plugging the<br />
power cord into another outlet.<br />
• If the Status LED lights red, check the<br />
display message. See page 9.7.<br />
• If a demo page does not print, check the<br />
paper supply in the tray.<br />
• If the paper jams in the printer, see<br />
page 9.1.<br />
• If an error message appears on the<br />
display, see page 9.7.<br />
If there is a print quality problem, see<br />
page 9.11.<br />
• If the page does not print, check the cable<br />
connection between the printer and the<br />
computer.<br />
• Check the print queue or print spooler to<br />
see if the printer has been paused.<br />
• Check the software application to ensure<br />
that you are using the proper printer driver<br />
and communication port. If the page is<br />
interrupted during printing, see page 9.9.<br />
• “Understanding display messages” on<br />
page 9.7.<br />
• “Solving general printing problems” on<br />
page 9.9.<br />
• “Common Windows problems” on<br />
page 9.13.<br />
• “Common Macintosh problems” on<br />
page 9.14.<br />
• “Common PostScript problems” on<br />
page 9.13.<br />
• “Common Linux problems” on page 9.14.<br />
Status<br />
Off<br />
On<br />
Green<br />
Blinking<br />
On<br />
Red<br />
Blinking<br />
Description<br />
• The printer is off-line and cannot print.<br />
• The printer is in power save mode. When<br />
data is received, it switches to on-line<br />
automatically.<br />
The printer is on-line and can receive data<br />
from the computer.<br />
• When the backlight blinks slowly, the printer<br />
is receiving data from the computer.<br />
• When the backlight blinks quickly, the printer<br />
is receiving and printing data.<br />
• A paper jam has occurred. To solve the<br />
problem, see page 9.1.<br />
• The front cover is open. Close the front<br />
cover.<br />
• There is no paper in the tray. Load paper in<br />
the tray.<br />
• The toner cartridge installed is not a genuine<br />
cartridge, and you selected Stop at the<br />
NonGenuine Toner prompt. See page 9.7.<br />
• The lifespan of the toner cartridge is<br />
reached, and you selected Stop at the<br />
Toner Exhausted prompt. See page 9.7.<br />
• The printer has stopped printing due to a<br />
major error.<br />
• A minor error is occurring and the printer is<br />
waiting for the error to be cleared. When the<br />
problem is cleared, the printer resumes<br />
printing.<br />
• The toner cartridge is totally exhausted.<br />
Remove the old toner cartridge and install a<br />
new one. See page 8.3.<br />
• The toner cartridge installed is not a genuine<br />
cartridge, and you selected Continue at the<br />
NonGenuine Toner prompt. See page 9.7.<br />
• The lifespan of the toner cartridge is<br />
reached, and you selected Continue at the<br />
Toner Exhausted prompt. See page 9.7.<br />
• The toner cartridge is low. Order a new toner<br />
cartridge. You can temporarily improve print<br />
quality by redistributing the toner. See<br />
page 8.3.<br />
9.6