2013 Promega catalogue
2013 Promega catalogue
2013 Promega catalogue
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Cell Signaling<br />
Maxwell ® CSC Service and Support Products<br />
Product Size Cat.# Price ($)<br />
Maxwell ® CSC Standard Service Agreement 1 each SA1110 Pls. Enq.<br />
Maxwell ® CSC Premier Service Agreement 1 each SA1120 Pls. Enq.<br />
Maxwell ® CSC Preventative Maintenance 1 each SA1130 Pls. Enq.<br />
Maxwell ® CSC Installation Qualification 1 each SA1140 Pls. Enq.<br />
Maxwell ® CSC Operational Qualification 1 each SA1150 Pls. Enq.<br />
Maxwell ® CSC IQ/OQ Combination Package 1 each SA1160 Pls. Enq.<br />
This product is only available in the USA.<br />
Description: Upon purchase of the Maxwell ® CSC Instrument, the instrument<br />
will be covered by a one-year Premier Warranty. The Premier Warranty covers<br />
all parts, labor and shipping to and from our depot repair location (including a<br />
loaner instrument arriving at your lab within 1 working day) or onsite repair by a<br />
factory-trained service technician arriving within 2 business days. We will repair<br />
your instrument and return it to you performing to original factory specifications.<br />
The Premier Warranty also includes one preventive maintenance visit.<br />
Once the initial one-year warranty has expired, there are several options for<br />
continuing service coverage:<br />
SA1110, Maxwell ® CSC Standard Service Agreement: The Standard Service<br />
Agreement covers all parts, labor and shipping to and from our depot repair<br />
location as well as a loaner instrument upon request. If your Maxwell ® CSC<br />
Instrument needs repair, we will provide a box for shipment of the instrument<br />
back to our service facility. We will repair it and return it performing to original<br />
factory specifications. Preventive maintenance visits are available separately.<br />
SA1120, Maxwell ® CSC Premier Service Agreement: The Premier Service<br />
Agreement includes all parts, labor and shipping to and from our depot repair<br />
location (including a loaner instrument arriving at your lab within 1 working<br />
day) or an onsite service visit by a factory-trained service technician within 2<br />
business days. Additionally, it includes one annual preventive maintenance visit<br />
per year. Additional preventive maintenance visits are available separately.<br />
SA1130, Maxwell ® CSC Preventive Maintenance: In order to keep the system<br />
operation at peak performance, <strong>Promega</strong> recommends that Maxwell ® CSC<br />
Instruments receive a Preventive Maintenance check after 12 months of use.<br />
During this procedure, our qualified service personnel test the instrument,<br />
check consumable parts for wear and replace them as needed. Additionally,<br />
the system is aligned and performance is verified. Documentation for your files<br />
is provided. The preventive maintenance service is performed by returning the<br />
instrument to an authorized service center. Onsite service is available for an<br />
additional charge.<br />
Maxwell ® CSC Installation Qualification and Operational Qualification<br />
(Cat.# SA1140, SA1150, SA1160)<br />
The Installation Qualification service product includes a series of formal<br />
instrument checks, delivers written documentation of instrument functionality<br />
and demonstrates that everything ordered with the instrument is supplied and<br />
installed at the customer’s laboratory. This service product must be delivered by<br />
a <strong>Promega</strong> representative who is certified to perform the Installation Qualification.<br />
The service product involves a site visit to perform:<br />
• installation by qualified <strong>Promega</strong> personnel<br />
• inspection of shipping containers, instrument and accessories<br />
• comparison of items received against items on the purchase order<br />
• inspection of laboratory conditions (power, etc.)<br />
• review of all hazards and precautions with users<br />
• confirmation/installation of correct software version<br />
• instrument test run<br />
• documentation of Installation Qualification.<br />
The Operational Qualification service product demonstrates that the instrument<br />
functions according to its operational specifications. This service product<br />
must be delivered by a <strong>Promega</strong> representative who is certified to perform the<br />
Operational Qualification. The service product involves a site visit to:<br />
• run operational verification tests<br />
• document all calibration and test results<br />
• train customer(s) to operate the instrument<br />
• train customer(s) to use the log book<br />
• complete Operation Qualification documentation.<br />
Features:<br />
• Fixed-Cost Service Products: Predictable support expenditures.<br />
• Factory-Trained Service Specialists: Consistent and reliable service.<br />
• Ongoing System Documentation: Audit tracing and compliance.<br />
• Comprehensive Service and Support: Minimal instrument downtime.<br />
13<br />
Molecular Diagnostics<br />
Section<br />
Contents<br />
For complete and up-to-date product information visit: www.promega.com/catalog<br />
233<br />
Table of<br />
Contents
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