ABSTRACTS from 16th International COnference on ... - CRRT Online

NURSING FORUM LUNCHEON
Communication in Crisis: Improving Our "Verbal Dexterity"
Peter Brindley MD
Wednesday, February 15
Educational Objectives:
1) outline the importance of suboptimal communication as a source of preventable medical error during acute
medical crisis
2) share practical lessons <strong>from</strong> other high risk industries that hold great potential to improve care
3) provide a practical cirriculum for crisis management
Content Description:
Numerous studies have outlined that Human Factors are the number one source of medical error in acute care situations.
Of these Human Errors, errors in communication and errors in teamwork appear to predominate. Infact
just as the "family conference may be the most dangerous procedure in ICU", "verbal dexterity" (as oppossed to
factual knowledge or nimble hands) may be our most important skill.
Using the quote that "meant is not said; said is not heard; heard is not understood and understood is not done
(Rall and Gaba 2007) we will present numerous practical stratgies that while not indigenous to medicine (nor to
this speaker) could increase patient safety and teamwork.
This session is intended to be shamelessly practical and unapologetically lighthearted.
Suggested Reading:
Brindley and Reynolds J Crit Care 2011
Brindley Crit Care 2010
M Gladwell. Outliers
A Gawande. The Checklist Manifesto
Handbook of Communication in Anaesthesia and Critical Care. Cyna 2011
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