Safety Matters - Rail, Tram and Bus Union of NSW

Training and Supervision
All staff must receive training on health and safety procedures. It is also
important to train staff on how to behave during and after a robbery or a
violent incident. Providing training on what to expect and how to act during
and after a violent incident or robbery can significantly reduce the effects of
post-traumatic stress.
Exactly what is included in the training program will depend on the types
of safety procedures and equipment that exist in a particular work location.
However, the following ideas may help you know what to tell your members.
• How to be alert and identify possible suspicious behaviour
SECTION FOUR
Safety Matters A Guide for Workplace OHS Representatives
• Cash handling procedures
• Emergency procedures
• How to make sure empoyee vision is not blocked
• What to do during an incident
• What to do after an incident, including who to contact
• How to use security devices
• Confidentiality – not telling anybody about how much money is kept on the
premises, bus or tram.
New staff should be trained prior to commencing duty. Existing staff should be
given training straight away if they have not yet received it. Refresher training
should be provided regularly or when there are changes to procedures.
What to do after a robbery or violent incident
After a robbery or a violent incident, employers and the person in charge at the
time of the incident should follow a number of steps to help them deal with the
situation.
Person in charge at the time of the incident
− Make sure that victims receive prompt medical attention if injured
− Notify emergency services: Police, Ambulance. (See ‘reporting a crime’,
below)
− Notify your employer – if they are not on site
− Prepare an incident report mentioning time and details
OHS Factsheets
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RAIL
TRAM AND BUS
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