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Safety Matters - Rail, Tram and Bus Union of NSW

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Making a workers compensation claim<br />

If you are injured, physically or psychologically, during a robbery then you may<br />

be eligible for workers compensation. To make a workers compensation claim<br />

take the following steps:<br />

1. Give notice <strong>of</strong> the injury as soon as possible to the employer, or anyone<br />

designated by the employer, such as a supervisor or a manager. This can be<br />

in writing or verbally. It MUST be given before an injured worker leaves or<br />

resigns from their job.<br />

2. Advise your union representative.<br />

3. Record the injury in the Workplace Injury Register.<br />

4. Make an appointment to see your treating doctor. You will need to notify<br />

the doctor that it is a ‘long’ or ‘double consultation’ when you make the<br />

appointment to ensure the appropriate consultation time is available.<br />

Remember, your doctor’s first priority is your health so they will be<br />

supportive.<br />

5. Fill in all necessary paperwork <strong>and</strong> claim forms. KEEP A COPY OF<br />

EVERYTHING.<br />

6. If treatment is needed then get a WorkCover medical certificate. Comply<br />

with your Return to Work plan.<br />

7. You must co-operate with the insurer <strong>and</strong> attend (if necessary) a medical<br />

examination with a medical practitioner arranged <strong>and</strong> paid for by the<br />

employer in reasonable time. You have the right to choose your own<br />

doctor.<br />

8. You must notify the insurer <strong>of</strong> your nominated treating doctor (the doctor<br />

<strong>of</strong> your choice), <strong>and</strong> also provide up to date WorkCover medical certificates<br />

to the insurance company.<br />

If, after following all <strong>of</strong> these procedures you are still having difficulty in lodging<br />

a Workers Compensation claim, then contact your <strong>Union</strong> for assistance.<br />

See also Fact Sheets on Workers Compensation <strong>and</strong> Accident <strong>and</strong> Injury<br />

Notification for further information.<br />

Being Prepared<br />

There are a number <strong>of</strong> ways to reduce the risk <strong>of</strong> robberies <strong>and</strong> workplace<br />

violence. The methods available fall into three categories:<br />

• Safer working practices<br />

• Physical options<br />

• Electronic security<br />

<strong>Safety</strong> <strong>Matters</strong> A Guide for Workplace OHS Representatives<br />

SECTION FOUR<br />

RAIL<br />

TRAM AND BUS<br />

47<br />

OHS Factsheets<br />

U N<br />

I O N

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