Registration Document

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1.1 Our offer
Quality of Life Services
Our On‑site Service Solutions
Quality of Life for better performing
organizations
Faced with the unprecedented pace of competition,
innovation and globalization, corporations are
seeking solid partners to improve their employees’
Quality of Life – and productivity.
Sodexo provides innovative and integrated services
to clients, meeting industry-specific challenges in
offices, R&D laboratories, manufacturing sites and
industrial zones.
1.2 Market trends and growth
potential
Market trends
Beyond long-term trends that promote the
development of all of Sodexo’s activities, specific
factors affecting the Corporate segment include:
• new approaches to work: technology, work at
home;
• industrial restructuring through mergers,
development of business services, concern for
the environment and safety, cost reduction,
elimination of discretionary spending; the same
for governments, with more frequent use of
outsourcing;
• many international companies seeking global
partners able to meet their needs, wherever they
are located;
• finally, the increasing influence of consumers.
In this rapidly changing socio-economic context and
a market still beset by uncertainty:
• multinational clients are seeking sociallyresponsible
partners with demonstrated efficiency
based on best practices, expertise in integrating
business services and a commitment to ongoing
innovation;
• the increasingly sophisticated expectations
and global strategies of client procurement
organizations demand solutions tailored to the
client’s specific organization and site portfolio;
Sodexo Registration Document Fiscal 2011
• companies in Continental Europe increasingly
are looking for international partners capable of
adapting to local contexts;
• economic momentum in developing markets
such as India and China is fueling competition
for talent, driving higher demand for integrated
services that contribute to the engagement and
well-being of client employees.
Source: Sodexo
Growth potential
More than 250 billion euro
in estimated total market value,
with an outsourcing rate around 55% (among
the highest rates: the United Kingdom and Italy,
above 70%; among the lowest rates: Brazil and
China, around 35%).
Sodexo estimate
1.3 Achievements
P ◀ CONTENTS ▶
China ‑ Comprehensive services for future
R&D center
For its new R&D center currently being constructed,
AstraZeneca chose Sodexo to deliver an array of
services for its 2,000 employees working on the site.
France ‑ Customized service response
for R&D institute
For a new state-of-the-art spine and brain research
facility in Paris, Sodexo partnered with its client
to devise a solution optimizing the attractiveness
and performance of the site, host to 1,400 staff,
including 600 researchers and physicians. Facilities
Management services include building technical
maintenance, cleaning, reception, help desk,
security, grounds maintenance and meeting room
and conference management.
International ‑ One‑stop reporting
“Sodexo Connections,” a newly-launched web-based
operational and reporting tool, allows global clients to
streamline the administration of international service
contracts. The system consolidates information from