Registration Document

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01 02 03 04 05 06 07 08 09 10 11 12 13 14 26 04 1.1 Our offer Quality of Life Services Our On‑site Service Solutions Quality of Life for better performing organizations Faced with the unprecedented pace of competition, innovation and globalization, corporations are seeking solid partners to improve their employees’ Quality of Life – and productivity. Sodexo provides innovative and integrated services to clients, meeting industry-specific challenges in offices, R&D laboratories, manufacturing sites and industrial zones. 1.2 Market trends and growth potential Market trends Beyond long-term trends that promote the development of all of Sodexo’s activities, specific factors affecting the Corporate segment include: • new approaches to work: technology, work at home; • industrial restructuring through mergers, development of business services, concern for the environment and safety, cost reduction, elimination of discretionary spending; the same for governments, with more frequent use of outsourcing; • many international companies seeking global partners able to meet their needs, wherever they are located; • finally, the increasing influence of consumers. In this rapidly changing socio-economic context and a market still beset by uncertainty: • multinational clients are seeking sociallyresponsible partners with demonstrated efficiency based on best practices, expertise in integrating business services and a commitment to ongoing innovation; • the increasingly sophisticated expectations and global strategies of client procurement organizations demand solutions tailored to the client’s specific organization and site portfolio; Sodexo Registration Document Fiscal 2011 • companies in Continental Europe increasingly are looking for international partners capable of adapting to local contexts; • economic momentum in developing markets such as India and China is fueling competition for talent, driving higher demand for integrated services that contribute to the engagement and well-being of client employees. Source: Sodexo Growth potential More than 250 billion euro in estimated total market value, with an outsourcing rate around 55% (among the highest rates: the United Kingdom and Italy, above 70%; among the lowest rates: Brazil and China, around 35%). Sodexo estimate 1.3 Achievements P ◀ CONTENTS ▶ China ‑ Comprehensive services for future R&D center For its new R&D center currently being constructed, AstraZeneca chose Sodexo to deliver an array of services for its 2,000 employees working on the site. France ‑ Customized service response for R&D institute For a new state-of-the-art spine and brain research facility in Paris, Sodexo partnered with its client to devise a solution optimizing the attractiveness and performance of the site, host to 1,400 staff, including 600 researchers and physicians. Facilities Management services include building technical maintenance, cleaning, reception, help desk, security, grounds maintenance and meeting room and conference management. International ‑ One‑stop reporting “Sodexo Connections,” a newly-launched web-based operational and reporting tool, allows global clients to streamline the administration of international service contracts. The system consolidates information from
P ◀ CONTENTS ▶ diverse data sources at multiple client sites to create a single, central information bank. From anywhere in the world, Sodexo and client teams can review KPI reports, access key contract documents and share benchmarking and innovation information. United Kingdom ‑ Origo: sustainable food The new premium foodservices offer, Origo, responds to heightened consumer interest in sustainability, ethical food sourcing and improved health and well-being, emphasizing fresh, highquality, seasonal produce, fair-trade sourcing and recyclable packaging. Origo’s outstanding menu creativity won Sodexo the 2010 Menu Innovation and Development Award (MIDAS). United States ‑ New foodservices sites for Discover Financial Services Sodexo expanded its foodservices to financial services Company, Discover, adding new sites in Arizona, Ohio, Illinois and Delaware to an existing contract in Utah. Sodexo now provides cafeteria, catering, vending and convenience store services to more than 10,000 Discover employees. 1.4 Among our clients… Adidas, 3 sites, Germany. Agrosuper, 4 sites, Chile. Airbus Operations Ltd, 2 sites, United Kingdom. AkzoNobel, Germany, Italy, Netherlands, Russia. Alcatel‑Lucent, Austria, Canada, Czech Republic, France, Hungary, India, Poland, Romania, Slovakia. ArcelorMittal, Belgium. AREVA, France. Argos, 90 sites, Colombia. AXA, Australia, Belgium, France, Germany, Morocco, Spain, United Kingdom, United States. Bajaj Auto Limited, India. BBVA Banco Continental, 268 sites, Peru. BAO Steel Group, 4 sites, China. BlueCross Blue Shield, multiple locations (North Dakota, Nebraska), United States. Quality of Life Services 04 Our On‑site Service Solutions China Energy Conservation and Environmental Protection Group, China. Compañía Manufacturera de Papeles y Cartones (CMPC), 12 sites, Chile. Compagnie Maritime d’Affrètement ‑ Compagnie Générale Maritime (CMA CGM), France. ConocoPhillips, Germany, United Kingdom, United States. Danfoss, 6 sites, Denmark. Dow Chemical, Michigan, United States. EADS, France, Germany, United Kingdom. Ericsson, Russia, United States. Exxon Mobil, China, Italy, Norway, United States. FAW, 22 sites, China. General Electric, Angola, China, France, Germany, Italy, Norway, Poland, Russia, Sweden, United States. General Mills, Minnesota, United States. GSK, Argentina, Belgium, Brazil, Canada, China, Costa Rica, France, Ireland, Italy, Mexico, Poland, Spain, United Kingdom, United States. Honda, United Kingdom. HSBC, France, Hong Kong, India, Luxembourg, United Kingdom, United States. Jernbaneverket, 58 sites, Norway. Kamaz, Naberezhnye Chelny, Russia. La Poste Belge, 35 sites, Belgium. Merck, Austria, Belgium, Cyprus, Czech Republic, France, Germany, Hungary, Israel, Italy, Lebanon, Morocco, Poland, Romania, Russia, Slovakia, Slovenia, Spain, Switzerland, Turkey. Nokia, Canada, China, Finland, Germany, India, United Kingdom, United States. Procter & Gamble, Argentina, Belgium, Brazil, Chile, China, Colombia, Czech Republic, France, Germany, Hungary, Italy, Japan, Mexico, Peru, Poland, Romania, South Africa, Turkey, United Kingdom, United States. Pilkington, 8 sites, United Kingdom. Reliance Industries Limited, 12 sites, India. Sodexo Registration Document Fiscal 2011 27 01 02 03 04 05 06 07 08 09 10 11 12 13 14
Page 1 and 2: Fiscal 2011 Registration Document
Page 3 and 4: Registration Document Fiscal 2011 T
Page 5 and 6: P ◀ CONTENTS ▶ Message from Mic
Page 7 and 8: P ◀ CONTENTS ▶ History 01 01 Ou
Page 9 and 10: P ◀ CONTENTS ▶ The Fundamental
Page 11 and 12: P ◀ CONTENTS ▶ OUR MISSION Our
Page 13 and 14: P ◀ CONTENTS ▶ ‡ Our ambition
Page 15 and 16: P ◀ CONTENTS ▶ Titre Our Group
Page 17 and 18: P ◀ CONTENTS ▶ SODEXO HAS THREE
Page 19 and 20: P ◀ CONTENTS ▶ OUR AWARDS Sodex
Page 21 and 22: P ◀ CONTENTS ▶ 2. EMPLOYEES AND
Page 23 and 24: P ◀ CONTENTS ▶ DIVIDENDS PAID O
Page 25 and 26: P ◀ CONTENTS ▶ Titre Quality 1
Page 27: P ◀ CONTENTS ▶ Quality of Life
Page 31 and 32: P ◀ CONTENTS ▶ commitments unde
Page 33 and 34: P ◀ CONTENTS ▶ The high economi
Page 35 and 36: P ◀ CONTENTS ▶ Democratic Repub
Page 37 and 38: P ◀ CONTENTS ▶ 5.3 Achievements
Page 39 and 40: P ◀ CONTENTS ▶ 6.2 Market trend
Page 41 and 42: P ◀ CONTENTS ▶ 8. EDUCATION 21.
Page 43 and 44: P ◀ CONTENTS ▶ Liceo Franco Arg
Page 45 and 46: P ◀ CONTENTS ▶ Quality of Life
Page 47 and 48: P ◀ CONTENTS ▶ themselves, enha
Page 49 and 50: P ◀ CONTENTS ▶ 4. PUBLIC BENEFI
Page 51 and 52: P ◀ CONTENTS ▶ Development of n
Page 53 and 54: P ◀ CONTENTS ▶ Economic and Soc
Page 55 and 56: P ◀ CONTENTS ▶ On the strength
Page 57 and 58: P ◀ CONTENTS ▶ The proportion o
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Page 61 and 62: P ◀ CONTENTS ▶ 2.2.8 Social and
Page 63 and 64: P ◀ CONTENTS ▶ 3. EMPLOYMENT IN
Page 65 and 66: P ◀ CONTENTS ▶ The Better Tomor
Page 67 and 68: P ◀ CONTENTS ▶ 2. WE DO The Bet
Page 69 and 70: P ◀ CONTENTS ▶ 2.2 Supporting L
Page 71 and 72: P ◀ CONTENTS ▶ chemical sourcin
Page 73 and 74: P ◀ CONTENTS ▶ EXAMPLES OF A BE
Page 75 and 76: P ◀ CONTENTS ▶ Titre Consolidat
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P ◀ CONTENTS ▶ 2. FISCAL 2011 F
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P ◀ CONTENTS ▶ 2.2.2 Currency e
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P ◀ CONTENTS ▶ Partnership to b
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P ◀ CONTENTS ▶ 2.2.4 Motivation
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P ◀ CONTENTS ▶ Net cash used in
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P ◀ CONTENTS ▶ In the medium te
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P ◀ CONTENTS ▶ Consolidated inf
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P ◀ CONTENTS ▶ LIABILITIES AND
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P ◀ CONTENTS ▶ Companies in whi
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P ◀ CONTENTS ▶ of the date of a
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P ◀ CONTENTS ▶ ownership by the
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P ◀ CONTENTS ▶ tested for impai
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P ◀ CONTENTS ▶ If benefits unde
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P ◀ CONTENTS ▶ 2.22.3 Income ta
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P ◀ CONTENTS ▶ Fiscal 2010 (in
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P ◀ CONTENTS ▶ 4.2 Finance inco
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P ◀ CONTENTS ▶ 4.5 Property, pl
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P ◀ CONTENTS ▶ (in millions of
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P ◀ CONTENTS ▶ 4.8 Client inves
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P ◀ CONTENTS ▶ The table below
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P ◀ CONTENTS ▶ 4.11 Financial a
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P ◀ CONTENTS ▶ 4.11.4 details o
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P ◀ CONTENTS ▶ For borrowings o
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P ◀ CONTENTS ▶ 2011. These two
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P ◀ CONTENTS ▶ Currency derivat
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P ◀ CONTENTS ▶ Amounts shown in
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P ◀ CONTENTS ▶ 4.19 Provisions
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P ◀ CONTENTS ▶ 4.21 Deferred ta
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P ◀ CONTENTS ▶ Financial assets
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P ◀ CONTENTS ▶ The expected lif
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P ◀ CONTENTS ▶ 4.26.2 Principal
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P ◀ CONTENTS ▶ 5.1.1 Analysis o
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P ◀ CONTENTS ▶ Counterparty ris
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P ◀ CONTENTS ▶ France Consolida
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P ◀ CONTENTS ▶ Africa Consolida
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P ◀ CONTENTS ▶ europe Consolida
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P ◀ CONTENTS ▶ Asia, Pacific, M
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P ◀ CONTENTS ▶ ‡ Supplemental
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P ◀ CONTENTS ▶ ISo Code Countri
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P ◀ CONTENTS ▶ Growth in the Mo
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P ◀ CONTENTS ▶ At the same time
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P ◀ CONTENTS ▶ Information Titr
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P ◀ CONTENTS ▶ 2. BALANCE SHEET
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P ◀ CONTENTS ▶ 2.1.2 Property,
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P ◀ CONTENTS ▶ 5. EXCEPTIONAL I
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P ◀ CONTENTS ▶ Information on t
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P ◀ CONTENTS ▶ 13.2 Changes in
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P ◀ CONTENTS ▶ extendable on ap
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P ◀ CONTENTS ▶ 18. RELATED PART
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P ◀ CONTENTS ▶ 26. CONSOLIDATIO
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P ◀ CONTENTS ▶ (in thousands of
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P ◀ CONTENTS ▶ III - Specific v
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P ◀ CONTENTS ▶ (in euro) employ
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P ◀ CONTENTS ▶ Titre Legal 1Inf
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P ◀ CONTENTS ▶ 1.6 Registration
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P ◀ CONTENTS ▶ Legal Informatio
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P ◀ CONTENTS ▶ 2.4.2 Share owne
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P ◀ CONTENTS ▶ 2.5.2 Internatio
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P ◀ CONTENTS ▶ Shareholders - T
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P ◀ CONTENTS ▶ 2.3 Publication
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P ◀ CONTENTS ▶ 8. BENEFITS OF B
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P ◀ CONTENTS ▶ ADJUSTED SODEXO
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P ◀ CONTENTS ▶ ‡ Capital 1. S
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P ◀ CONTENTS ▶ 3. STOCK MARKET
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P ◀ CONTENTS ▶ Titre Corporate
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P ◀ CONTENTS ▶ 1.1 Composition
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P ◀ CONTENTS ▶ • Board Member
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P ◀ CONTENTS ▶ Other positions
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P ◀ CONTENTS ▶ Peter Thompson B
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P ◀ CONTENTS ▶ 2.3 Mission of t
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P ◀ CONTENTS ▶ The Audit Commit
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P ◀ CONTENTS ▶ Board has begun
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P ◀ CONTENTS ▶ 3.2 Group Polici
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P ◀ CONTENTS ▶ 3.2.5 Informatio
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P ◀ CONTENTS ▶ Executive Commit
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P ◀ CONTENTS ▶ 3.8.1 The risk i
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P ◀ CONTENTS ▶ Corporate Govern
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P ◀ CONTENTS ▶ Corporate Govern
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P ◀ CONTENTS ▶ ‡ Compensation
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P ◀ CONTENTS ▶ SUMMARY OF COMPE
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P ◀ CONTENTS ▶ 2. COMPENSATION
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P ◀ CONTENTS ▶ Total compensati
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P ◀ CONTENTS ▶ expiration date
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P ◀ CONTENTS ▶ exercise price (
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P ◀ CONTENTS ▶ Name date of Boa
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P ◀ CONTENTS ▶ ‡ Audit fees (
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P ◀ CONTENTS ▶ Combined Annual
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P ◀ CONTENTS ▶ It is therefore
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P ◀ CONTENTS ▶ trading sessions
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P ◀ CONTENTS ▶ Combined annual
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P ◀ CONTENTS ▶ Titre Glossary 1
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P ◀ CONTENTS ▶ Intensity risk R
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P ◀ CONTENTS ▶ P ◀ CONTENTS
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P ◀ CONTENTS ▶ Responsibility f
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P ◀ CONTENTS ▶ Titre Reconcilia
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P ◀ CONTENTS ▶ Reconciliation t
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PEFC/10-31-1190 FCBA/08-00860A Publ
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