Registration Document

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01 02 03 04 05 06 07 08 09 10 11 12 13 14 36 04 Quality of Life Services Our On‑site Service Solutions Kokilaben Dhirubhai Ambani Hospital, Mumbai (India). Krakow University Hospital, Krakow (Poland). KZN Public Hospitals, 9 sites (South Africa). Livati Hospital, Mumbai (India). Lowell General Hospital, Massachusetts (United States). Medi‑Partenaires, 25 sites (France). Military Medical Institute (WIM), Warsaw (Poland). Orbis Medical Park, Sittard (Netherlands). Papworth Hospital NHS Foundation Trust, Cambridgeshire (United Kingdom). 6. SENIORS 6.2% of Group revenues Revenues: • 990 million euro (1,376 million U.S. dollars) Sodexo Registration Document Fiscal 2011 Key figures (at the average exchange rate for Fiscal 2011: 1 euro = 1.3896 U.S. dollars) Source: Sodexo 6.1 Our offer Improving seniors’ Quality of Life Sodexo helps ensure the overall well-being of seniors through medical nutrition and support services designed to: • ensure efficient assistance to senior care providers: Sodexo’s services enhance client business performance and reputation; • improve seniors’ Quality of daily Life: with a good understanding of the diversity of senior needs, Sodexo offers services appropriate to all stages of the aging process. Samitivej Hospitals, 3 sites, Bangkok (Thailand). Stockholm County Council (Sweden). The Hillingdon Hospital, Uxbridge, Middlesex (United Kingdom). University Healthcare Consortium (UHC), an alliance of 107 university medical centers and 233 affiliated hospitals (United States). University Hospital of Ghent, Ghent (Belgium). Vancouver Coastal Health Authority, multiple sites, Vancouver (Canada). Wilhelminenspital, Vienna (Austria). 13,204 employees 2,979 sites P ◀ CONTENTS ▶ With extensive knowledge of the market, Sodexo delivers solutions tailored to our clients’ unique objectives, integrating a full range of high value-added services that: • contribute to the physical, emotional and mental well-being of seniors residing in retirement communities and care facilities; • enable seniors to preserve their independence through the delivery of quality services in the home.
P ◀ CONTENTS ▶ 6.2 Market trends and growth potential Market trends Economic trends Rising demand and expenditures: • the increasing number of seniors has contributed to rising health care costs; • greater prevalence of chronic diseases is contributing to higher costs. Controlling budgets: • many seniors lack sufficient personal resources to cover medical care costs; • governments are seeking cost-effective solutions to meet the higher demands for senior care. Social trends extended life expectancy, changing society: • medical advances are prolonging life expectancy with those over 80 comprising the fastest growing segment of the population in many developed countries; • more seniors, preferring to live independently at home, are entering facilities later in life. A rising need for professional caregivers: • growing numbers of families are seeking help to meet the unique requirements of the elderly; • competition for professional caregivers is intensifying. Source: Sodexo Growth potential Close to 90 billion euro in estimated total market value, with an outsourcing rate at 25% (among the highest rates: Australia and Denmark, above 50%; among the lowest rates: the United Kingdom and the United States, around 10%). Sodexo estimate 6.3 Achievements Quality of Life Services 04 Our On‑site Service Solutions Australia ‑ Sodexo’s 100% accreditation performance continues For the seventh consecutive year, Sodexo maintained 100% third-party accreditation and compliance with senior care governing bodies in Australia, a rare accomplishment. Spain ‑ Serving largest senior residences group Sodexo provides foodservices under a global agreement to SAR/Mapfre Quavitae, which with more than 65 senior residences and 60 day-care centers, is Spain’s largest senior residences group. United States Keeping residents and patients at the heart of everything we do To help fight two of the leading causes of death in America – heart disease and stroke – Sodexo teamed up with the American Heart Association (AHA) and flowers and gift company, 1-800-FLOWERS.com, to benefit cardiovascular research and heart health education. During the month-long “Have A Heart” program, visitors and staff at Sodexo Health Care locations across the country could purchase roses for 3 dollars each as gifts to retirement community residents and hospital patients, with all proceeds going to the AHA. Expanded services for prestigious client Among Sodexo’s prestigious clients is Keiro Seniors Healthcare communities of Los Angeles, California. US News and World Report recently ranked Keiro Intermediate Care as one of the “Best Nursing Homes” in California. Sodexo began providing foodservices four years ago and added building services in 2011. 6.4 Among our clients… Adavir Group, 12 sites (Spain). Air Force Villages, San Antonio, Texas (United States). American Baptist Homes of the West (ABHOW), 10 sites (United States). Sodexo Registration Document Fiscal 2011 37 01 02 03 04 05 06 07 08 09 10 11 12 13 14
Page 1 and 2: Fiscal 2011 Registration Document
Page 3 and 4: Registration Document Fiscal 2011 T
Page 5 and 6: P ◀ CONTENTS ▶ Message from Mic
Page 7 and 8: P ◀ CONTENTS ▶ History 01 01 Ou
Page 9 and 10: P ◀ CONTENTS ▶ The Fundamental
Page 11 and 12: P ◀ CONTENTS ▶ OUR MISSION Our
Page 13 and 14: P ◀ CONTENTS ▶ ‡ Our ambition
Page 15 and 16: P ◀ CONTENTS ▶ Titre Our Group
Page 17 and 18: P ◀ CONTENTS ▶ SODEXO HAS THREE
Page 19 and 20: P ◀ CONTENTS ▶ OUR AWARDS Sodex
Page 21 and 22: P ◀ CONTENTS ▶ 2. EMPLOYEES AND
Page 23 and 24: P ◀ CONTENTS ▶ DIVIDENDS PAID O
Page 25 and 26: P ◀ CONTENTS ▶ Titre Quality 1
Page 27 and 28: P ◀ CONTENTS ▶ Quality of Life
Page 29 and 30: P ◀ CONTENTS ▶ diverse data sou
Page 31 and 32: P ◀ CONTENTS ▶ commitments unde
Page 33 and 34: P ◀ CONTENTS ▶ The high economi
Page 35 and 36: P ◀ CONTENTS ▶ Democratic Repub
Page 37: P ◀ CONTENTS ▶ 5.3 Achievements
Page 41 and 42: P ◀ CONTENTS ▶ 8. EDUCATION 21.
Page 43 and 44: P ◀ CONTENTS ▶ Liceo Franco Arg
Page 45 and 46: P ◀ CONTENTS ▶ Quality of Life
Page 47 and 48: P ◀ CONTENTS ▶ themselves, enha
Page 49 and 50: P ◀ CONTENTS ▶ 4. PUBLIC BENEFI
Page 51 and 52: P ◀ CONTENTS ▶ Development of n
Page 53 and 54: P ◀ CONTENTS ▶ Economic and Soc
Page 55 and 56: P ◀ CONTENTS ▶ On the strength
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Page 61 and 62: P ◀ CONTENTS ▶ 2.2.8 Social and
Page 63 and 64: P ◀ CONTENTS ▶ 3. EMPLOYMENT IN
Page 65 and 66: P ◀ CONTENTS ▶ The Better Tomor
Page 67 and 68: P ◀ CONTENTS ▶ 2. WE DO The Bet
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Page 71 and 72: P ◀ CONTENTS ▶ chemical sourcin
Page 73 and 74: P ◀ CONTENTS ▶ EXAMPLES OF A BE
Page 75 and 76: P ◀ CONTENTS ▶ Titre Consolidat
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Page 79 and 80: P ◀ CONTENTS ▶ 2. FISCAL 2011 F
Page 81 and 82: P ◀ CONTENTS ▶ 2.2.2 Currency e
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Page 85 and 86: P ◀ CONTENTS ▶ 2.2.4 Motivation
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P ◀ CONTENTS ▶ In the medium te
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P ◀ CONTENTS ▶ Consolidated inf
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P ◀ CONTENTS ▶ LIABILITIES AND
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P ◀ CONTENTS ▶ Companies in whi
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P ◀ CONTENTS ▶ of the date of a
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P ◀ CONTENTS ▶ ownership by the
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P ◀ CONTENTS ▶ tested for impai
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P ◀ CONTENTS ▶ If benefits unde
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P ◀ CONTENTS ▶ 2.22.3 Income ta
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P ◀ CONTENTS ▶ Fiscal 2010 (in
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P ◀ CONTENTS ▶ 4.2 Finance inco
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P ◀ CONTENTS ▶ 4.5 Property, pl
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P ◀ CONTENTS ▶ (in millions of
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P ◀ CONTENTS ▶ 4.8 Client inves
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P ◀ CONTENTS ▶ The table below
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P ◀ CONTENTS ▶ 4.11 Financial a
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P ◀ CONTENTS ▶ 4.11.4 details o
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P ◀ CONTENTS ▶ For borrowings o
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P ◀ CONTENTS ▶ 2011. These two
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P ◀ CONTENTS ▶ Currency derivat
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P ◀ CONTENTS ▶ Amounts shown in
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P ◀ CONTENTS ▶ 4.19 Provisions
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P ◀ CONTENTS ▶ 4.21 Deferred ta
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P ◀ CONTENTS ▶ Financial assets
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P ◀ CONTENTS ▶ The expected lif
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P ◀ CONTENTS ▶ 4.26.2 Principal
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P ◀ CONTENTS ▶ 5.1.1 Analysis o
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P ◀ CONTENTS ▶ Counterparty ris
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P ◀ CONTENTS ▶ France Consolida
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P ◀ CONTENTS ▶ Africa Consolida
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P ◀ CONTENTS ▶ europe Consolida
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P ◀ CONTENTS ▶ Asia, Pacific, M
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P ◀ CONTENTS ▶ ‡ Supplemental
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P ◀ CONTENTS ▶ ISo Code Countri
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P ◀ CONTENTS ▶ Growth in the Mo
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P ◀ CONTENTS ▶ At the same time
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P ◀ CONTENTS ▶ Information Titr
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P ◀ CONTENTS ▶ 2. BALANCE SHEET
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P ◀ CONTENTS ▶ 2.1.2 Property,
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P ◀ CONTENTS ▶ 5. EXCEPTIONAL I
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P ◀ CONTENTS ▶ Information on t
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P ◀ CONTENTS ▶ 13.2 Changes in
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P ◀ CONTENTS ▶ extendable on ap
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P ◀ CONTENTS ▶ 18. RELATED PART
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P ◀ CONTENTS ▶ 26. CONSOLIDATIO
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P ◀ CONTENTS ▶ (in thousands of
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P ◀ CONTENTS ▶ III - Specific v
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P ◀ CONTENTS ▶ (in euro) employ
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P ◀ CONTENTS ▶ Titre Legal 1Inf
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P ◀ CONTENTS ▶ 1.6 Registration
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P ◀ CONTENTS ▶ Legal Informatio
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P ◀ CONTENTS ▶ 2.4.2 Share owne
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P ◀ CONTENTS ▶ 2.5.2 Internatio
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P ◀ CONTENTS ▶ Shareholders - T
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P ◀ CONTENTS ▶ 2.3 Publication
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P ◀ CONTENTS ▶ 8. BENEFITS OF B
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P ◀ CONTENTS ▶ ADJUSTED SODEXO
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P ◀ CONTENTS ▶ ‡ Capital 1. S
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P ◀ CONTENTS ▶ 3. STOCK MARKET
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P ◀ CONTENTS ▶ Titre Corporate
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P ◀ CONTENTS ▶ 1.1 Composition
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P ◀ CONTENTS ▶ • Board Member
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P ◀ CONTENTS ▶ Other positions
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P ◀ CONTENTS ▶ Peter Thompson B
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P ◀ CONTENTS ▶ 2.3 Mission of t
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P ◀ CONTENTS ▶ The Audit Commit
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P ◀ CONTENTS ▶ Board has begun
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P ◀ CONTENTS ▶ 3.2 Group Polici
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P ◀ CONTENTS ▶ 3.2.5 Informatio
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P ◀ CONTENTS ▶ Executive Commit
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P ◀ CONTENTS ▶ 3.8.1 The risk i
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P ◀ CONTENTS ▶ Corporate Govern
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P ◀ CONTENTS ▶ Corporate Govern
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P ◀ CONTENTS ▶ ‡ Compensation
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P ◀ CONTENTS ▶ SUMMARY OF COMPE
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P ◀ CONTENTS ▶ 2. COMPENSATION
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P ◀ CONTENTS ▶ Total compensati
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P ◀ CONTENTS ▶ expiration date
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P ◀ CONTENTS ▶ exercise price (
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P ◀ CONTENTS ▶ Name date of Boa
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P ◀ CONTENTS ▶ ‡ Audit fees (
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P ◀ CONTENTS ▶ Combined Annual
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P ◀ CONTENTS ▶ It is therefore
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P ◀ CONTENTS ▶ trading sessions
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P ◀ CONTENTS ▶ Combined annual
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P ◀ CONTENTS ▶ Titre Glossary 1
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P ◀ CONTENTS ▶ Intensity risk R
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P ◀ CONTENTS ▶ P ◀ CONTENTS
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P ◀ CONTENTS ▶ Responsibility f
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P ◀ CONTENTS ▶ Titre Reconcilia
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P ◀ CONTENTS ▶ Reconciliation t
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PEFC/10-31-1190 FCBA/08-00860A Publ
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