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Consolidated information
Fiscal 2011 Activity Report
Excellence and awarded by the BITC. This award
distinguishes an organization that has clearly
demonstrated its commitment to corporate social
responsibility, at both strategic and operational
levels;
• Sodexo and HMP Forest Bank (a corrections center)
won the prestigious “Guardian Public Services
Award” for their partnership rehabilitation
program with the Co-operative Bank.
operating profit was 59 million euro, up 1.8%
(excluding exchange rate effects). This increase
reflects significant on-site productivity gains,
especially in the Health Care and Justice services
segments. At the same time, costs were incurred
during the year in preparing for the major Fiscal 2012
sporting events contracts, namely the Rugby World
Cup and the London Olympics.
The operating margin increased by 0.1% from 4.6%
in Fiscal 2010 to 4.7% in Fiscal 2011.
Rest of the World
Revenues in the Rest of the World (Latin America,
Middle East, Asia and Australia and Remote Sites)
were 2.6 billion euro.
The pace of growth in Latin America, Asia and
Remote Sites continued to accelerate throughout the
year, and organic growth reached 15.9%.
• Revenues in Corporate grew by 16.3%, compared
to 7.7% in Fiscal 2010. This acceleration occurred
in all geographic regions:
• in Latin America, business wins were
numerous, including with Natura, Petrobras
Fafen and Vale Norte in Brazil, with mining
and oil and gas clients such as Compañía
Minera Zaldivar S.A, Excon and SQM in
Chile, Xstrata Fuerabamba, Vale FM, Plus
Petrol Norte and Southern Peru Copper Corp./
Cuajone-Toquepala in Peru. Growth in on-site
activities was also driven by the high level
of industrial activity and a high rate of food
inflation,
• in China and India, where Sodexo holds
undisputed leadership positions, the Group
signed a large number of contracts, including
with Volkswagen India, Pune and Renault
Sodexo Registration Document Fiscal 2011
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Nissan, in India, and with Bao Steel (4 sites),
Andrew Telecommunications, Toshiba
Elevator, Shanghai, Nokia Beijing and
Dongguan, in China,
• Sodexo also achieved multiple business wins
in Remote Sites. In Australia, for instance,
Sodexo won contracts with Rio Tinto Pilbra
Iron, Western Turner, Karara Mining and the
Freeport McMoran Copper and Gold mine, and
TFM in the Democratic Republic of Congo;
• Growth in Health Care and Seniors and in
education in the Rest of the World was 12.4% and
10.7%, respectively. Sodexo’s expertise in these
segments is starting to pay off, with the signature
of new contracts such as those with the Medanta-
The Medicity hospital in India, Shenzhen TCM
Hospital in China, Queen Sirikit Medical Center
on Thailand, and Emirates National School in the
United Arab Emirates.
Among distinctions earned by Sodexo teams:
• for the sixth consecutive year, Sodexo was the
winner in the “Outsourcing providers” category
of the “Top Hospitalar Award”, the most coveted
award in Brazil’s medical and hospital sector;
• Sodexo was distinguished by the Chilean Safety
Association (ACHS) for the second consecutive
year for its high safety standards;
• in China, Sodexo ranked top in the “Foodservices
and Facilities Management” category, in the list of
“TOP 50 Service Outsourcing Providers in China
2010”.
operating profit in the Rest of the World increased
17.1% at constant exchange rates to 84 million
euro. This increase reflects growth in volumes and
substantial productivity gains, which more than
offset significant inflationary pressures in a number
of countries.
Moreover, the Group continued to invest in training
and human resources development in these countries,
given their strong potential in the medium term, as
well as continue to reinforce its competencies in
multi-technical maintenance services.
The operating margin of 3.2% was stable compared
to that of the prior fiscal year.