Registration Document

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1. Our offer
Quality of Life Services
Our Personal and Home Services
‡ Our Personal and Home Services
Quality of Life ‑ one at a time
To improve the Quality of Life for all, Sodexo has
chosen four types of services:
• Childcare
Sodexo designs and manages childcare centers
on behalf of local authorities and companies,
offering development activities for children while
facilitating their parents’ lives.
• Tutoring/adult education
Sodexo contributes to individual fulfillment by
providing in-home tutoring and training in a
variety of disciplines. Tutoring courses are offered
for young people, adults and seniors in languages,
arts, new information and communications
technologies and in increasing knowledge in a
chosen area. Much of the instruction is offered
through e-learning.
• Concierge services
Sodexo facilitates daily life with a range of
solutions such as dry-cleaning, in-home services
and travel or events organization. Requests can be
placed via an onsite concierge, telephone or web
portal. Microsoft and Alstom (France) decided
to add concierge services to those already being
provided by Sodexo.
• In-home assistance to dependent persons
Sodexo supports dependent individuals by
offering comprehensive services including
companionship, light housekeeping,
transportation, meal preparation and technology
solutions.
Sodexo Registration Document Fiscal 2011
2. Market trends
P ◀ CONTENTS ▶
Childcare: strong demand
Parents are facing a scarcity of childcare solutions,
particularly for preschool children, and childcare
costs that often exceed their budgets. The combination
of these factors has led many governments to adopt
policies promoting development of affordable
childcare facilities. Companies are also seeking
“turnkey” solutions that help enhance employee
loyalty.
Academic success: a major concern
for parents
Most parents are eager to ensure their children’s
success at school as a factor that will significantly
affect their personal achievement later in life.
For parents who often lack the time and skills for
tutoring, outsourcing the task to professionals is an
ideal solution.
The desire to achieve a better work‑life
balance
For working people, balancing their professional
and personal lives is often a struggle. Companies
are looking for solutions to increase the engagement
and retention of their employees.
Increased longevity
As the population ages, the need for in-home
assistance to dependent persons will continue to
rise, particularly as most seniors prefer to remain at
home as long as possible. To control public spending,
governments are promoting homecare solutions and
technologies that enable autonomy.