Registration Document

P ◀ CONTENTS ▶
The Better Tomorrow Plan defines a worldwide
corporate citizenship roadmap that addresses issues
identified as being relevant to the Company’s values.
The targets set for the Better Tomorrow Plan’s Fiscal
2011 deployment process have been successfully met
and the Better Tomorrow Plan has achieved a strong
level of awareness among stakeholders, particularly
Sodexo’s clients. The second year of implementation
focused on strengthening awareness among the teams
and stakeholders, setting timetables for each country,
establishing performance measurements, defining
guidelines for each sustainability commitment and
working on increasing stakeholder engagement.
1.1 Strengthening awareness and
developing the management
system
Sodexo finalized its Better Tomorrow Plan awareness
kit with tools and documents to support the
implementation of the strategy.
Among the resources available to its 80 countries,
Sodexo has:
• developed a Resource Center for site managers and
operations teams;
• trained 20,000 managers from 60 countries using
an e-learning application in seven languages;
• created a digital newsletter sent to 2,000 internal
and external contacts each month;
• developed a set of materials available on
www.sodexo.com and presented them to senior
managers from various functions;
Economic and Social Responsibility and Sustainable Development
Sustainable Development 05
‡ Sustainable Development
In 2009, Sodexo unveiled a new roadmap, the
“Better Tomorrow Plan,” aimed at enhancing its
sustainable development performance and evaluating
the impact of actions taken. The Better Tomorrow
Plan is being deployed across the 80 countries
1. IMPLEMENTING THE BeTTer Tomorrow Plan
and 33,400 sites in which Sodexo operates and
engages its 391,000 employees. This is a continuous
improvement strategy, with major review dates set
for 2012, 2015 and 2020.
• maintained an open dialogue with Socially
Responsible Investment Rating agencies and
Ethical Investors to further explain its challenges
and decisions/actions taken.
These actions resulted in Sodexo’s inclusion in
additional sustainability indices and maintained
recognition of Sodexo as a global sustainability leader.
During Fiscal 2011, the network of 80 local champions
at local level who ensure the Better Tomorrow Plan
is properly deployed in each country has been
expanded. To support them in their mission, virtual
webinars have been put in place on a regular basis.
To drive Sodexo’s journey towards the achievement
of its sustainability commitments, six “Subject Matter
Leaders” steer nine task forces.
For several years, Sodexo has implemented an online
monitoring tool called CITIZEN. Today, CITIZEN
lists more than 1,330 initiatives originating in
60 countries, with more than 500 new initiatives
since January 2011.
Each country has defined its objectives, priorities and
action plan in light of the Better Tomorrow Plan’s
deadlines, from now until 2012-2015-2020.
1.2 Establishing performance
measurement, reporting
and management
As part of the Better Tomorrow Plan, Sodexo has
committed to report its progress regularly and
accurately in order to ensure that the objectives
set are achieved. The tracking, measurement and
Sodexo Registration Document Fiscal 2011
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