DNR200V_SERIES_MANUAL_EN_R1_web - Digimerge

TroubleshootingTROUBLESHOOTINGWhen a malfunction occurs, it may not be serious and can be corrected easily. The followingdescribes the most common problems and solutions. Please refer to the following before callingDigimerge Technical Support:Error Possible Causes Solutions• NVR is not receivingpower, or is notpowering up• There is no pictureon selected channels/ camera picture isnot being displayed• Remote control isnot detected by thesystem• Cable from power adapter isloose or is unplugged• Cables are connected, but NVRunit is not receiving sufficientpower• PoE power adapter is notconnected• Camera cables are loose orhave become disconnected• Camera/NVR connection toLAN has become interrupted• Batteries in the remote controlare drained• There are no batteries in theremote control• Confirm that all cables are connected correctly• Confirm that the power adapter is securelyconnected to the back of the unit• Confirm that the unit is powered on (LEDindicators on the front should be ON)• If the unit is connected through a power bar orsurge protector, try bypassing the bar andconnecting the power directly to the wall outlet• Confirm that there is power at the outlet:• Connecting the power cable to another outlet• Test the outlet with another plugged device(such as an electric calculator or phonecharger)• Make sure the 48V DC power adapter is connectedto the NVR or the cameras will not receive powerfrom the PoE Ports• Disconnect and reconnect the cable at the NVRand at the Camera• Try moving the camera to another channel or useanother cable• If your cameras are not using PoE, make sure theyare using the correct power source according to thespecifications provided by the manufacturer• Make sure your cameras are connected to thesame LAN as the NVR• Make sure any routers or switches in between theNVR and IP cameras are powered on• Install 2 fresh AAA batteries in the remote control107