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Office of the Premier Annual Report 2009-2010 - Gauteng Online

Office of the Premier Annual Report 2009-2010 - Gauteng Online

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OutputsOutput performance measures/servicedelivery indicatorsActual Performance Against TargetTargetActualReasons for Major VariancesServices DatabaseRegular publishing <strong>of</strong> qualityinformation on GPG serviceson <strong>the</strong> internet.Ongoing servicesThe Services Database wasregularly updated with newinformation.No variance as target achievedPublic Service HotlineHelp establish <strong>the</strong> <strong>Gauteng</strong>Public Service Hotline, including<strong>the</strong> provision <strong>of</strong> properinfrastructure (platform, IT,seats and equipment).Liaise with The Presidency,national governmentdepartments, SITA and<strong>Gauteng</strong> municipalities aroundsynergies.Facilitate establishment <strong>of</strong>public liaison hotline.Concept document approvedby EXCO.No variance as target achieved.3.3.4.3 Sub-Sub Programmes: Strategy & Media LiaisonService Delivery Objectives and IndicatorsA five-year communication strategy framework (<strong>2009</strong>–2014) was developed based on <strong>the</strong> governmentprogramme <strong>of</strong> action. It serves as a guide for <strong>the</strong> government communication programme in <strong>the</strong>next five years <strong>of</strong> <strong>the</strong> current government. Subsidiary strategies were also formulated based on keymilestones <strong>of</strong> <strong>the</strong> government programme <strong>of</strong> action and specific issues requiring communicationmanagement.Regular briefings to <strong>the</strong> media by <strong>the</strong> <strong>Premier</strong> and o<strong>the</strong>r members <strong>of</strong> EXCO were organised includingquarterly MEC media briefing sessions on <strong>the</strong> implementation <strong>of</strong> <strong>the</strong> government programme <strong>of</strong>action. Media networking sessions were organised as part <strong>of</strong> <strong>the</strong> ongoing process <strong>of</strong> building andsustaining good working relations between government and <strong>the</strong> media.Media monitoring and analysis services were conducted throughout <strong>the</strong> year and regular reportswere distributed to departments and public entities, and media issues requiring government attentionwere responded to in a coordinated manner through <strong>the</strong> rapid response system led by <strong>the</strong> <strong>Office</strong> <strong>of</strong><strong>the</strong> <strong>Premier</strong>.The <strong>Annual</strong> Perception Survey was also undertaken during <strong>the</strong> <strong>2009</strong>/10 financial year. Its findingsshow that <strong>the</strong> priorities <strong>of</strong> <strong>the</strong> people <strong>of</strong> <strong>Gauteng</strong> are still jobs, housing and <strong>the</strong> provision <strong>of</strong> basicservices. Moreover, because <strong>of</strong> <strong>the</strong> recession and resultant job losses <strong>the</strong> public feels that governmentshould step in to meet <strong>the</strong>ir basic needs. The broadcast media (radio 66% and television 42%) arestill <strong>the</strong> main mediums through which <strong>the</strong> public access information about <strong>the</strong> GPG and its services.53

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