13.07.2015 Views

Office of the Premier Annual Report 2009-2010 - Gauteng Online

Office of the Premier Annual Report 2009-2010 - Gauteng Online

Office of the Premier Annual Report 2009-2010 - Gauteng Online

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

OutputsImplementing a quality serviceand integrated deliveryprogrammeOutput performance measures/servicedelivery indicators<strong>Annual</strong> Batho Pele Work plandeveloped:• SDIPs & annual citizen’sreport developed• M&E <strong>of</strong> service standardsSupport given to departmentsquarterly<strong>Premier</strong>’s Service ExcellenceAward (PSEA) heldActual Performance Against TargetReasons for Major VariancesTargetActualSDIPs and annual citizen’s SDIPs and annual citizen’s No variance as target achievedreport developedreport developedDraft M&E system for Service Concept document developedStandardsand M&E tool3 departments per quarter Hosted quarterly provincialservice delivery forums, gaveinput into <strong>the</strong> development <strong>of</strong>SDIPs,Supported departments insetting service delivery forumsand conducted presentationon Batho PeleNo variance as target achievedPSEA heldThe PSEA was reviewed and a PSEA under reviewrevised approach developedBest practice report published November <strong>2009</strong> - PSEA under reviewImpact assessment report PSEA review report Document on a revisedapproach to <strong>the</strong> PSEAcompleted.No variance as target achieved.77

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!