Servicios de Abastecimiento y Saneamiento - La Tribuna del Agua

SERVICIOS DE ABASTECIMIENTO Y SANEAMIENTO
Complaints regarding quality :
Organizations notified
Year Number EAU DE
PARIS
CEP EFPE City of Paris
2007 54 23 26 2 3
2006 66 30 31 3 2
2005 92 50 28 6 6
2004 139 54 48 14 19
Source : EAU DE PARIS
120
COMUNICADOS
The following figure brings together, for the year 2007, the complaints classified according to the reason
for the call.
6% 6% 9% 37%
42%
Health Perception Anxiety Organoleptic Corrosion
0% 20% 40% 60% 80% 100%
Figure 3: complaints 2007
The following table shows the evolution of complaints over the last three years
Year 2005 Year 2006 Year 2007
Parameters
Number of
complaints
%
Number of
complaints
%
Number of
complaints
%
Organoleptic 20 22 22 34 20 37
Corrosion problems 38 41 35 54 23 42
Perception problem 8 9 3 4 3 6
Health 14 15 3 4 3 6
Anxiety 12 13 3 4 5 9
Total
Source : EAU DE PARIS.
92 100 % 66 100 % 54 100 %
Year 2002 2003 2004 2005 2006 2007
Total number of contacts on the
voice mail server
4510 3850 4386 5432 4238 4195
Total number of contacts regarding
water quality
Source : EAU DE PARIS.
1450 1700 1250 1716 1126 1024