Servicios de Abastecimiento y Saneamiento - La Tribuna del Agua

SERVICIOS DE ABASTECIMIENTO Y SANEAMIENTO
40%
30%
20%
10%
0%
31%
37%
Qualité Information
générale
Figure 4: Breakdown of consumer’s inquiry
Origin
Hardness
Price
Monitoring
Treatment
Taste
Temperature
Quality
Pressure
Appearance
Colour
Figure 5: Satisfaction survey
of March and April 2007 among 1000 Parisians,
the 250 first members enrolled in the observer
consumers group (see following chapter), with a
mirror effect among the salaried staff at EAU DE
PARIS.
A dozen individual qualitative interviews were also
conducted with Parisians who had made quality
complaints so as to gain a better understanding
of how individual perceptions as regards water
quality are built up.
Users are, on the whole, satisfied with their
tap water with regard to each of its domestic
uses. Over 90 % are satisfied as regards water as
a drink, over 94 % as regards the preparation of
39
17
20
9
6
10
9
5
10
5
121
7%
Thèmes
particuliers
5
13
15
25
27
28
33
33
35
45
43
49
COMUNICADOS
meals, over 89 % for washing purposes and over
88 % for the household.
39
16%
Réseau
privé
unsatisfied entirely satisfied rather satisfied
32
40
43
40
43
43
50
42
48
44
4%
Prix
36 % of Parisians drink only tap water,
16 % drink only still mineral water from
a bottle,
47 % are mixed consumers,
1 % belong to neither of the two
categories.
Just like the observer consumers, the persons
interviewed pronounced themselves less satisfied
with the taste and, above all, with the limestone