Servicios de Abastecimiento y Saneamiento - La Tribuna del Agua

SERVICIOS DE ABASTECIMIENTO Y SANEAMIENTO
ITIZEN EXPECTATIONS
FOR URBAN WATER
Belén Ramos Alcalde
ABSTRACT:
Citizens are showing concern about water. As
an example, over 1,300 complaints were attended
by the Consultancy service at the OCU in 2007
alone and over 200 complaints were received by
the organisation within three months of a special
section being set up in our web site www.ocu.org
(report: Consumers and water).
The aspects of quality, supply deficiency, tariffs,
the lack of precautionary measures for emergency
situations and a lack of information, for example,
are things that are of concern to us.
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RESÚMENES
If we wish to achieve good management of our
water resources, water policy should be undertaken
in a coordinated way via a coordinating body that
would establish homogeneous directives to govern
and control the degree of achievement or implementation
across the whole of the nation. However,
above all, we must avoid submitting water management
in our cities to temporary strategies that
change every time there is a change in legislature.