 Apple Technician Guide MacBook Pro (15-inch, Mid ... - tim.id.au

2010-08-05
Bluetooth Wireless Input Device Loses Connection
Unlikely cause: display assembly, speaker assembly, optical drive, hard drive
Quick Check
Symptom Quick Check
Bluetooth Wireless Input Device
Loses Connection
Deep Dive
Check Bluetooth input device has fully charged
batteries.
Check with known-good Bluetooth input device
Check that all system and device available software
and firmware updates have been applied.
Check Result Action Code
1. System Profiler should list a
Bluetooth radio device under
system hardware. Verify
if Bluetooth device info is
available.
2. System Preferences has a
Bluetooth panel. Ensure
Bluetooth is enabled and
discoverable. Ensure that a
known-good Bluetooth device
is on, in close range and in
discoverable mode. Verify if
available Bluetooth devices are
listed in pairing window.
3. Verify if computer can pair
reliably with the known-good
Bluetooth input device.
4. Verify if computer can pair
reliably with user’s Bluetooth
device.
Yes Bluetooth radio present, verify
Bluetooth preference settings,
go to step 2.
No Go to Symptom - AirPort/
Bluetooth - Defective wireless
devices
Yes Choose known-good device
and establish a connection.
Go to step 3.
No Attempt Bluetooth repair, go
to step 5.
Yes Pairing verified, connect with
user’s device, go to step 4
No Attempt Bluetooth repair, go
to step 5.
Yes Connection established,
Continue testing for
connection loss, go to step 8.
No Check for available software
updates for both computer &
user’s Bluetooth device.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Communications 57