 Apple Technician Guide MacBook Pro (15-inch, Mid ... - tim.id.au

2010-08-05
5. Reseat Bluetooth antenna
connector on AirPort/
Bluetooth card and retest.
Verify if Bluetooth is enabled
and can pair with a knowngood
device.
6. Install and test a known-good
Bluetooth/Airport card and
retest. Verify that Bluetooth is
enabled and can pair with a
known-good device.
7. Continue to actively test with
a known-good Bluetooth
device to determine if there
is a disconnect. Do not allow
computer to sleep during this
test. Verify if link is lost during
test.
8. Continue to test user’s
Bluetooth device to determine
if there is a disconnect. Do
not allow computer to sleep
during this test. If link is
lost during start up, turn on
System Preferences: Bluetooth:
Advanced: “Open Bluetooth
Setup Assistant at start up
when no input device is
present”. Verify if link is lost
during test.
Yes Loose Bluetooth antenna
connection.
No Go to step 6.
Yes Replace user’s Bluetooth/
Airport card.
No Go to step 7.
Yes Check for software update,
2.4 GHz radio interference or
device low battery.
If still losing link, replace
customer’s top case
(Bluetooth antenna is part of
top case) and reinstall original
Bluetooth/Airport card.
No Known-good device passed,
test with user’s Bluetooth
device.
Yes Check for software update, 2.4
GHz radio interference, device
low battery or user’s device
features list for explanation.
No User’s device not losing
connection. Issue not
repeatable or resolved.
N15
X03
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Communications 58