 Apple Technician Guide MacBook Pro (15-inch, Mid ... - tim.id.au

2010-08-05
Mass Storage
Hard Drive Read/Write Issue
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
Symptom Quick Check
Hard Drive Read/Write Issue
Bad Sector/Defective
Drive Formatting Issue
• Cannot save documents
• Read/Write error message
• Hang when accessing or
saving data
Deep Dive
1. Boot from Install DVD. Verify S.M.A.R.T. status of
drive using Disk Utility.
2. Repair disk using Disk Utility.
3. Erase disk and reinstall Mac OS using Installer.
Check Result Action Code
1. Start up from Restore DVD and
launch Disk Utility. Verify if
hard drive is available for Disk
Utility to repair.
2. Repair disk and permissions
using Disk Utility and verify
if hard drive was repaired
successfully.
3. Reseat hard drive cable on
logic board and drive ends
and retest. If issue persists,
substitute a known-good
bootable hard drive, and verify
if system starts up to desktop.
Yes Go to step 2.
No Go to step 3.
Yes Restart computer. Go to step
6.
No If computer has not been
verified with a known-good
hard drive, go to step 3;
otherwise, go to step 7.
Yes Reinstall user’s drive, go to
step 2.
No Continue to use knowngood
bootable hard drive to
determine root cause. Go to
step 4.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 75