 Apple Technician Guide MacBook Pro (15-inch, Mid ... - tim.id.au

2010-08-05
Wireless Input Device Doesn’t Pair
Unlikely cause: display assembly, logic board, optical drive, hard drive
Quick Check
Symptom Quick Check
Wireless Input Device Doesn’t
Pair
• Can’t get the system to
recognize the Bluetooth
keyboard or mouse
Deep Dive
1. Check Bluetooth System Preference is set to
Discoverable.
2. Check Bluetooth device has fully charged
batteries.
3. Check for Bluetooth software updates for both
the device and Mac OS X.
4. If the Bluetooth pairs with no problems, probe
about potential interference issue at user’s site.
Check Result Action Code
1. System Profiler should list
Bluetooth radio device under
system hardware. Verify if
Bluetooth device is available.
2. System Preferences has a
Bluetooth panel. Ensure
that Bluetooth is enabled
and discoverable. Ensure
that known-good Bluetooth
device is on, in close range
and discoverable mode. Verify
if available Bluetooth input
devices are listed in pairing
window.
3. Verify if system can pair and
works reliably with a knowngood
Bluetooth input device.
4. Verify if Bluetooth is pairing
with user’s Bluetooth device.
Yes Bluetooth radio present, verify
Bluetooth preference settings,
go to step 2.
No Attempt Bluetooth repair, go
to step 5.
Yes Choose known-good
BlueTooth device and
establish a connection. Go to
step 3.
No Attempt Bluetooth repair, go
to step 5.
Yes Pairing verified, connect with
user’s device, go to step 4.
No Attempt Bluetooth repair, go
to step 5.
Yes Issue resolved.
No Check for SW update for both
System and user input device.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Communications 62