 Apple Technician Guide MacBook Pro (15-inch, Mid ... - tim.id.au

2010-08-05
Hard Drive Noisy
Unlikely cause: LCD, speakers, fan, camera, microphone
Quick Check
Symptom Quick Check
Hard Drive Noisy
• Noise during start up
• Noise during operation
• Noise when drive is copying or
saving data
Deep Dive
1. Start up from Install DVD. Verify S.M.A.R.T. status
of hard drive and repair disk using Disk Utility.
2. Verify if any available firmware updates are
available for the installed drive.
3. Check for reported noise and compare with
Knowledge Base article “Apple Portables: Hard
Drives and Noise “
http://support.apple.com/kb/TS2354
Check Result Action Code
1. Boot from Restore DVD and
launch Disk Utility. Verify if
hard drive is available for Disk
Utility to repair.
2. Repair disk and permissions
using Disk Utility and verify it
completed successfully.
3. Run all available software and
firmware updates and verify if
the system is still noisy.
4. Erase disk and reinstall Mac OS
using Installer. Verify if install
process completed.
Yes Go to step 2.
No Go to Drive not recognized/
mount symptom table.
Yes Restart computer. Go to step
3.
No Go to step 4.
Yes Remove hard drive and start
up from external drive to test
fan noise. Go to step 6.
No Issue resolved.
Yes Restart computer. Go to step
3.
No Replace hard drive. Go to step
5.
H06
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 78