 Apple Technician Guide MacBook Pro (15-inch, Mid ... - tim.id.au

2010-08-05
4. After reseating hard drive flex
cable connections, verify if
known-good hard drive boot
to desktop.
5. Replace hard drive flex cable
and verify if system boots to
desktop with known-good
hard drive.
6. Verify if user’s hard drive starts
up successfully after Disk
Utility disk and authorizations
repairs.
7. Partition, erase & install Mac
OS on user’s hard drive. Verify
if OS install completes without
error and that system starts up
successfully.
Note: If media verification fails
at beginning of install, suspect
optical media or optical drive.
8. Replace user’s hard drive. Verify
if drive formats correctly with a
GUID partition map and installs
Mac OS without errors.
Yes Reinstall user’s drive, go to
step 2
No Suspect hard drive flex cable,
go to step 5.
Yes Reinstall user’s drive, go to
step 2.
X03
No Replace logic board. M19
Yes Issue resolved.
No Repair or replace hard drive,
go to step 7.
Yes Issue resolved
No Hard drive appears to be
defective, go to step 8.
Yes Issue resolved. H01
No SATA cable verified or
replaced and new hard drive
installed, replace logic board.
Hard Drive Not Recognized/Not Mounting
Unlikely cause: LCD, speakers, fan, camera, microphone, AirPort
Quick Check
Symptom Quick Check
Hard Drive Not Recognized/
Mount
Drive No Boot
• Flashing question mark
• Boots to grey screen
• Boots to blue screen
M19
1. Use a known-good mouse. A stuck mouse button
will not allow boot.
2. Boot from Install DVD. Verify S.M.A.R.T. status of
drive using Disk Utility.
3. Repair disk using Disk Utility.
4. Erase disk and reinstall Mac OS using Installer.
MacBook Pro (15-inch, Mid 2010) Symptom Charts — Mass Storage 76