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p : 23 | C : 2<br />

<strong>PUMA</strong>Vision<br />

RETAiL TRAiNiNg<br />

PROgRAM <strong>PUMA</strong> UNivERSiTY<br />

<strong>PUMA</strong> University is an extensive ‘Retail<br />

Train the Trainer’ program conducted in<br />

four separate weeks throughout the year.<br />

<strong>PUMA</strong> University is designed to develop<br />

nominated individuals able to deliver training<br />

to a consistent <strong>PUMA</strong> Training method at<br />

local levels. After completing their training<br />

at <strong>PUMA</strong> University, graduates will become<br />

Training Ambassadors, meaning they have<br />

an exceptionally high level of communication,<br />

coaching and training skills. Training<br />

Ambassadors can deliver training in local<br />

languages on all aspects that are a must for<br />

<strong>PUMA</strong> store staff such as service, personnel,<br />

management skills, product knowledge<br />

and brand awareness.<br />

wHAT THEY HAD TO SAY<br />

The 4th Annual <strong>PUMA</strong> University was held in<br />

2012 with delegates from all regions. A full<br />

class of 15 graduates joined the 30+ alumni<br />

spread around the world. We collected<br />

many final thoughts from this year’s class<br />

and here are just a few examples:<br />

<strong>PUMA</strong> BUsiness And sUstAinABility RePoRt 2012<br />

Participants of PUMa University 2012.<br />

“The s<strong>up</strong>port, guidance and simple friendship with the others were<br />

literally life-changing. Words cannot describe how special the others<br />

have become to me. PUMa enabled me to build a bridge to other<br />

continents both professionally and personally.”<br />

“a platform for PUMa cats to learn more about PUMa values<br />

and principles and become PUMa ambassadors in<br />

their countries.”<br />

“I enjoyed each week. not only because of the fun element, which has<br />

always been there. You developed a completely new person. now I<br />

understand myself, my threats, stresses and fears. You s<strong>up</strong>ported me<br />

and I can’t imagine a better program for an employee’s development.<br />

What is even better: it is me who can develop my own region.”

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