EMERGENCY PROCEDURES MANUAL - Department of Health
EMERGENCY PROCEDURES MANUAL - Department of Health
EMERGENCY PROCEDURES MANUAL - Department of Health
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CODE BLACK<br />
PREVENTION<br />
• Keep eyes open for strangers.<br />
• Identify those persons who are known to be violent.<br />
• Be alert to recognize precursors <strong>of</strong> violence and assess the situation.<br />
• Attempt to defuse or call Security if concerned.<br />
• In the Emergency Care Centre, loiterers are discouraged by establishing whether or<br />
not they are attending as patients and requesting that they leave if they have no<br />
reason for their presence.<br />
• Adhere to existing simple security precautions, eg, lock doors.<br />
DEFUSING<br />
Remain calm, cautious, courteous and consistent.<br />
Employing interpersonal skills as appropriate may <strong>of</strong>ten defuse the situation:<br />
• Be non-confrontational initially.<br />
• Try to find out why the person is upset/angry.<br />
• Could someone else communicate more readily?<br />
• Being assertive (not aggressive) may be more appropriate.<br />
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