(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

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RFP APPENDIX B, STATEMENT OF WORK (SOW) [CONTRACT ATTACHMENT A, SOW] STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICE c) Any other method of validation of staff qualifications using Contractor’s recruitment, testing evaluation, language certification and screening system. 2.6.3 Contractor shall provide sufficient employees to ensure that the staff required in Contract, Attachment B, SOW Exhibits, B-5, Estimated Workload, will be trained by Contract start-up. 2.6.4 Contractor shall conduct criminal background checks at Contractor’s expense. Contractor shall apply DPSS-provided hiring guidelines to employees with criminal convictions. 2.6.5 Contractor management staff shall coordinate with the CCA during the SFIS training period. Contractor terminal operator staff shall attend one (1) day of SFIS training provided by the State SFIS vendor prior to their assignment to work locations identified in Contract, Attachment B, SOW Exhibits, B-6, SFIS Work Locations. 2.6.6 Contractor shall provide Cultural Awareness and Sensitivity training to all terminal operator staff, including backup staff, within one (1) week of their assignment to a work location as set forth in this SOW, Paragraph 6.1.2, herein below, and to other terminal operator staff as needed or as requested by the CCA. 2.6.7 Contractor’s terminal operators shall provide services in a professional manner and in accordance with the specifications described in Contract, Attachment B, SOW Exhibits, B-4, Job Description. 2.7 LONG-TERM STAFFING ASSIGNMENTS Contractor employees shall be available for long-term assignments. Contractor shall have a cumulative turnover rate of no more than twentythree (23%) percent per year. (See Subsection4.0, Turnover Rate). 2.8 BACKUP STAFF Contractor shall maintain SFIS trained backup staff to replace terminal operators who are absent for any reason. 2.8.1 Terminal operator staff shall be responsible for reporting absences to Contractor and to his/her DPSS work location supervisor (the DOCC or designated supervisor) the business day before a planned absence or within one (1) hour of employee's reporting time to work for unplanned absences. 120
RFP APPENDIX B, STATEMENT OF WORK (SOW) [CONTRACT ATTACHMENT A, SOW] STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICE 2.8.1.1 In the event that a terminal operator must leave during the workday, backup staff must be furnished within two (2) hours of the terminal operator's absence, with the backup staff completing the remaining workload for the day. 2.8.2 Contractor shall notify the absent terminal operator's DOCC or designated supervisor of the absence and of the backup staff's reporting time. The backup terminal operator shall report to the work site within two (2) hours of the absent terminal operator’s reporting time. 2.9 UNACCEPTABLE STAFF REPLACED County shall have the right, at its sole discretion, to require the Contractor to remove any employee from the performance of services under this Contract for unsatisfactory performance or any job-related cause. At the request of the County, the Contractor shall immediately replace said personnel, by the beginning of the work shift of the second business day following the request. 3.0 QUALITY CONTROL The Contractor shall establish and utilize a comprehensive Quality Control Plan to assure the County a consistently high level of service throughout the term of the Contract. The Plan shall be submitted to the County Contract Program Monitor for review, within ten (10) business days of written request by CCA. The Plan shall include, but may not be limited to the following: 3.1 Method for assuring that staff rendering service under the Contract has the necessary qualifications. 3.2 Method for identifying and preventing deficiencies in the quality of service before the level of performance becomes unacceptable. 3.3 Method for ensuring Contractor employees who work overtime are strictly performing SFIS-related duties, as limited in this SOW, Subsection 2.3, “Other Office Functions”. 3.4 A record of all inspections conducted by the Contractor, the corrective action taken, the time a problem is first identified, a clear description of the problem, and the time elapsed between identification and completed corrective action, shall be provided to County upon request. 121
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DEPARTMENT OF PUBLIC SOCIAL SERVICE
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REQUEST FOR PROPOSALS STATEWIDE FIN
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EXHIBITS APPENDIX D REQUIRED FORMS
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APPENDIX D REQUIRED FORMS RFP Appen
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APPENDIX D REQUIRED FORMS STATEWIDE
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STATEWIDE FINGERPRINT IMAGING SYSTE
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RFP Appendix D, Exhibit 7-A Use thi
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RFP Appendix D, Exhibit 8 STATEWIDE
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RFP Appendix D, Exhibit 10 STATEWID
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RFP Appendix D, Exhibit 12 STATEWID
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RFP Appendix D, Exhibit 14 Medical
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RFP Appendix D, Exhibit 20 TRANSITI
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APPENDIX E TRANSMITTAL FORM TO REQU
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APPENDIX G - 1 NOTICE OF INTENT TO
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APPENDIX H Vendor Name: Solicitatio
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APPENDIX J LISTING OF CONTRACTORS D
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APPENDIX K Page 2 of 5 Title 2 ADMI
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Title 2 ADMINISTRATION DETERMINATIO
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209 APPENDIX L
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APPENDIX N Page 1 of 2 BACKGROUND A
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