(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

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RFP APPENDIX B, STATEMENT OF WORK (SOW) [CONTRACT ATTACHMENT A, SOW] STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICE County will provide space, furniture, and SFIS hardware at each work location and the use of other necessary equipment to perform various related clerical tasks. 6.2 MAINTENANCE, REPAIR, REPLACEMENT OF COUNTY PROVIDED ITEMS 6.3 Parking a) Facility - County will provide routine building and grounds maintenance of the County facility. In the event Contractor staff damage County’s facility by abuse or carelessness, as determined by County, Contractor shall repair any and all damages to facility to the satisfaction of County, at the expense of the Contractor. In the event Contractor does not repair damages to facility, County will and charge Contractor for the full amount of all related expenses. b) Furniture and Equipment - County will provide maintenance, repair and/or replacement due to normal wear and tear of County provided furniture and equipment. Contractor shall repair and/or replace damaged or worn equipment when due to Contractor staff abuse or carelessness, as determined by County. County will provide parking for Contractor staff at each County work location. 6.4 MATERIALS 6.4.1 A list of work locations. 6.4.2 A list of County-recognized holidays. 6.4.3 DPSS hiring guidelines for candidates with criminal convictions. 6.4.4 A list of district liaisons. 6.5 Building Entry Key Cards Entry key cards will be issued to Contractor’s employees for those County work sites using such facility entrance systems. The key card must be surrendered by a Contractor employee whenever requested by the Contractor worker's onsite County supervisor. 7.0 CONTRACTOR FURNISHED ITEMS 7.1 PERSONNEL Contractor shall furnish all personnel necessary for terminal operator assignments under DPSS supervision. 126
RFP APPENDIX B, STATEMENT OF WORK (SOW) [CONTRACT ATTACHMENT A, SOW] STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICE 7.1.1 Contractor shall be responsible for terminal operator staff adherence to County policies on attendance, absences, tardiness, appropriate business attire, behavior, and all payroll issues. 7.1.2 Contractor shall provide background checks to ensure all Contractors’ employees meet County hiring guidelines for criminal convictions. 7.1.3 Contractor shall ensure terminal operators provided for fingerprint imaging who directly interact with County employees shall, at a minimum, be: 7.2 TRAINING 7.2.1 SFIS a) Able to fluently read, write, speak and understand English; b) Able to communicate effectively, using good judgment and diplomacy; c) Required to present himself/herself in a neat, business like appearance and behave in a professional manner; d) Able to handle sensitive materials and perform confidential duties; and e) Able to satisfy a background check. Contractor shall ensure all terminal operators attend one (1) day of unpaid SFIS training prior to reporting to their work location. A reasonable amount (as determined by County) of ongoing training will be furnished for backup/replacement staff. SFIS training will be provided by the State SFIS Contractor. 7.2.2 CULTURAL AWARENESS/SENSITIVITY Contractor shall ensure all terminal operators attend one (1) day of unpaid Cultural Awareness/Sensitivity training prior to reporting to their work location. A reasonable amount (as determined by County) of ongoing training will be furnished for backup/replacement staff. Cultural Awareness and/Sensitivity training will be provided by the Contractor. 7.2.3 EMPLOYEE SAFETY 127
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DEPARTMENT OF PUBLIC SOCIAL SERVICE
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REQUEST FOR PROPOSALS STATEWIDE FIN
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STATEWIDE FINGERPRINT IMAGING SYSTE
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RFP Appendix D, Exhibit 12 STATEWID
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APPENDIX E TRANSMITTAL FORM TO REQU
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APPENDIX G - 1 NOTICE OF INTENT TO
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APPENDIX H Vendor Name: Solicitatio
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APPENDIX J LISTING OF CONTRACTORS D
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APPENDIX K Page 2 of 5 Title 2 ADMI
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Title 2 ADMINISTRATION DETERMINATIO
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209 APPENDIX L
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APPENDIX N Page 1 of 2 BACKGROUND A
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