(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

RFP APPENDIX B, STATEMENT OF WORK (SOW)
[CONTRACT ATTACHMENT A, SOW]
STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICE
7.1.1 Contractor shall be responsible for terminal operator staff
adherence to County policies on attendance, absences, tardiness,
appropriate business attire, behavior, and all payroll issues.
7.1.2 Contractor shall provide background checks to ensure all
Contractors’ employees meet County hiring guidelines for criminal
convictions.
7.1.3 Contractor shall ensure terminal operators provided for fingerprint
imaging who directly interact with County employees shall, at a
minimum, be:
7.2 TRAINING
7.2.1 SFIS
a) Able to fluently read, write, speak and understand English;
b) Able to communicate effectively, using good judgment and
diplomacy;
c) Required to present himself/herself in a neat, business like
appearance and behave in a professional manner;
d) Able to handle sensitive materials and perform confidential
duties; and
e) Able to satisfy a background check.
Contractor shall ensure all terminal operators attend one (1) day of
unpaid SFIS training prior to reporting to their work location. A
reasonable amount (as determined by County) of ongoing training
will be furnished for backup/replacement staff. SFIS training will be
provided by the State SFIS Contractor.
7.2.2 CULTURAL AWARENESS/SENSITIVITY
Contractor shall ensure all terminal operators attend one (1) day of
unpaid Cultural Awareness/Sensitivity training prior to reporting to
their work location. A reasonable amount (as determined by
County) of ongoing training will be furnished for
backup/replacement staff. Cultural Awareness and/Sensitivity
training will be provided by the Contractor.
7.2.3 EMPLOYEE SAFETY
127