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(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

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<strong>RFP</strong>, APPENDIX C<br />

[CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS]<br />

Confidentiality by <strong>the</strong> employee. in<strong>for</strong>mation.<br />

SOW Exhibit B-2<br />

Attachment A, SOW,<br />

Subsection 7.1, Personnel<br />

Employees in<strong>for</strong>med of rules<br />

and regulations.<br />

Employees adhere to rules and<br />

regulations.<br />

0.0% User complaint. 25 points per error.<br />

Attachment A, SOW, Section<br />

10.0, Prepare and send<br />

Monthly Management Report<br />

and Invoice.<br />

Report and Invoice submitted<br />

correctly and timely.<br />

Report and Invoice received by<br />

<strong>the</strong> 15 th calendar day following <strong>the</strong><br />

report month.<br />

0.0% Review of report and<br />

Invoice.<br />

20 points per each day<br />

late or incorrect.<br />

NOTE: Point system contains an allowance <strong>for</strong> defects<br />

136

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