(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

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RFP Appendix C, RFP, APPENDIX C SOW Exhibit B-4 [CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS] JOB DESCRIPTION – TERMINAL OPERATOR The minimum requirements for terminal operator staff are: Six months office clerical experience involving public contact -OR- a Certificate of Associate of Arts degree in clerical procedures or office administration from an accredited college. Definition - Operates computer terminals with keyboard similar to a typewriter and scanner Example of Duties - Operates and maintains computer terminals and printers - Gives instructions/information to the public - Enters and transmits data in accordance with key requirements - Checks documents for completeness and accuracy - Sorts and batches documents - Files numerically or alphabetically - Maintains clerical controls - Answers telephone - Typing - Taking fingerprint images and photo images of applicants 138
RFP Appendix C, RFP, APPENDIX C SOW Exhibit B-5 [CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS] TERMINAL OPERATOR SERVICES ESTIMATED WORKLOAD Contractor will provide approximately forty-four (44) bilingual terminal operators at the SFIS locations listed in Contract, Attachment G, SFIS Work Locations, here under. Each terminal operator must be proficient (able to write and speak) in the language(s) reflected on SOW, Exhibit B-6, for where she or he is assigned. The number of work hours required for the services is estimated at approximately 7,400 regular hours per month and approximately 25 overtime hours. The actual number of terminal operators and work hours required are subject to change as determined by County. OVERTIME Terminal operators may be required to work overtime as determined by County. NOTE: Currently, overtime is calculated on a daily basis and is defined as those hours worked each day over 8 hours. The State of California may revise the overtime calculation method from a daily to a weekly basis (i.e., overtime will be any hours worked over a 40 hour work week). OTHER TERMINAL OPERATOR DUTIES Terminal operators shall perform routine clerical functions during non-peak fingerprinting hours. Terminal operators shall not perform these other duties when working overtime. TRAINING One day of unpaid SFIS training will be provided to terminal operators by the State and selected Contractor staff contracted by the State. The training will occur prior to terminal operator staff reporting to their work locations. 139
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DEPARTMENT OF PUBLIC SOCIAL SERVICE
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REQUEST FOR PROPOSALS STATEWIDE FIN
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RFP Appendix D, Exhibit 20 TRANSITI
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APPENDIX E TRANSMITTAL FORM TO REQU
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APPENDIX G - 1 NOTICE OF INTENT TO
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APPENDIX H Vendor Name: Solicitatio
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APPENDIX J LISTING OF CONTRACTORS D
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APPENDIX K Page 2 of 5 Title 2 ADMI
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Title 2 ADMINISTRATION DETERMINATIO
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APPENDIX N Page 1 of 2 BACKGROUND A
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