(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

RFP Appendix C,
SOW Exhibit B-1
RFP, APPENDIX C
Page 2 of 4
[CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS]
e. Shows the quality assurance methods the County will use to evaluate the
Contractor’s performance in meeting the Contract requirements. (Column 5
of chart).
f. Shows the monthly Unsatisfactory Performance Indicator (UPI) points
to be assessed for exceeding the AQL, for each listed Contract requirement
(Column 6 of chart). These indicators may serve as a baseline for assessing
liquidated damages.
3.0 QUALITY ASSURANCE
Each month, Contractor performance will be compared to the contract standards
and acceptable quality levels (AQLs) using the Quality Assurance Monitoring Plan
(QAMP). County may use a variety of inspection methods to evaluate the
Contractor’s performance, including:
3.1 Random sampling.
3.2 One hundred percent (100%) inspection of items, such as reports and
invoices, on a periodic basis (daily, weekly, monthly, quarterly, semiannually
or annually) as determined necessary to assure a sufficient
evaluation of Contractor performance.
3.3 Review of reports and files.
3.4 Validated complaints from DPSS district offices and/or administrative staff,
WFP&I and other agencies and County departments with whom Contractor
has a relationship.
3.5 SFIS Contractor complaints.
3.6 On-site surveillance.
4.0 CONTRACT DISCREPANCY REPORT (CDR)
Performance of a listed service is considered acceptable when the number of
discrepancies found during Contract monitoring procedures does not exceed the
number of discrepancies allowed by the AQL. When the performance is
unacceptable, the Contractor may be required to respond to a CDR as follows:
4.1 Verbal notification of a Contract discrepancy will be made to the Contractor
Program Manager or alternate as soon as possible whenever a Contract
discrepancy is identified. When possible, the problem shall be immediately
resolved by the Contract Manager. The CCA will determine whether a CDR
(Contract Attachment B, SOW Exhibit B-3, CDR) will be issued.
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