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RFP, APPENDIX C
[CONTRACT, ATTACHMENT S, STATEMENT OF WORK EXHIBITS]
RFP Appendix C, SOW
Exhibit B-23
CIVIL RIGHTS COMPLAINT FLOWCHART
CONTRACTOR PROCESS
Contractor employee receives a complaint
of discrimination (written or verbal).
CCM/CRL receives a complaint of
discrimination (written or verbal).
Contractor employee immediately provides a PA 607
(in the participant’s designated/preferred language)
and if requested, assists the participant in completing
a PA 607.
Contractor employee forwards the PA
607 to the Contractor Contract Manager
(CCM)/Civil Rights Liaison (CRL).
CCM/CRL immediately
provides a PA 607 (in the
participant’s
designated/preferred language)
and if requested, assists the
CCM/CRL logs the complaint on the
Contractor’s Civil Rights Complaint Log.
Within two (2) business days, CCM/CRL
forwards the PA 607 to the County Contract
Administrator (CCA) and maintains a copy.
The CCA immediately forwards the PA 607 to
DPSS’ Civil Rights & Customer Relations
Section (CRCR)and maintains a copy.
Within 60 calendar days following the receipt of the complaint by
CRCR, an investigation is conducted and a report of findings is
forwarded to the State, complainant, CCA and the CCM/CRL.
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