(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

RFP APPENDIX B, STATEMENT OF WORK (SOW)
[CONTRACT ATTACHMENT A, SOW]
STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICE
determined by County) of ongoing training will be furnished for
backup/replacement staff. SFIS training will be provided by the
State SFIS contractor and is designed specifically for terminal
operators.
5.1.1.1 The SFIS terminal operators will not be trained in
fingerprint capture and analysis to the degree normally
found in law enforcement, (i.e., fingerprint classification or
recognition); however, at the conclusion of training, the
terminal operators will:
a) Understand what SFIS is and how it interfaces with
current County procedures;.
b) Be able to successfully photo image and capture or
exempt participant’s fingerprints;
c) Be familiar with SFIS equipment and how it operates;
d) Understand the role of the SFIS vendor's Help Desk;.
e) Be able to successfully perform all terminal operator
functions required to fulfill or meet the requirements of
this Contract; and.
f) Know district office procedures as they relate to SFIS.
5.1.2 Cultural Awareness/Sensitivity
County will provide Cultural Awareness and Sensitivity Training,
and materials to selected Contractor staff (Train–the-Trainer).
Trained Contractor staff shall then instruct terminal operators,
who did not attend, on cultural awareness and sensitivity.
5.1.3 CIVIL RIGHTS
County will provide Civil Rights training materials for Contractor
staff as often as appropriate. Terminal operators shall be paid for
eight (8) hours by Contractor to attend the one (1) day Training,
at least once every two (2) years.
6.0 COUNTY FURNISHED ITEMS
6.1 Space Furniture and Equipment
125