(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

RFP APPENDIX B, STATEMENT OF WORK (SOW)
[CONTRACT ATTACHMENT A, SOW]
STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICE
Contractor shall ensure that all terminal operators receive all
required general and specific training on employee safety.
7.2.3 GREEN INITITIVES
Contractor shall use reasonable efforts to initiate "green" practices
for environmental and energy conservation benefits.
8.0 COUNTY/NEW VENDOR ASSUMPTION OF SERVICES
Contractor shall ensure a smooth transition of services in the event that County
or another vendor assumes services from Contractor, by providing any needed
temporary staffing for a period of not less than 30 days. .
9.0 WORK SCHEDULES
9.1 Contractor shall submit for review and approval a work schedule for each
facility to the County Contract Administrator within ten (10) working days
prior to starting work on this Contract. Said work schedules shall be set on
an annual calendar and shall identify all required ongoing maintenance tasks
and task frequencies. The schedules shall list by morning and afternoon
time frames the tasks to be performed for each day of the week.
9.2 Contractor shall submit revised schedules when actual performance differs
substantially from planned performance. Said revisions shall be submitted to
the County Contract Administrator for review and approval within ten (10)
working days prior to scheduled time for work.
10.0 MONTHLY MANAGEMENT REPORT (MMR)
10.1 Within two (2) weeks of Contract start date, Contractor shall submit a
MMR format to the CCA for review and approval. The report shall
include Contractor’s performance in meeting the standards set forth in
Contract, Attachment B, SOW Exhibits, B-2, PRS Chart, Column 3,
Standard(s).
10.2 After CCA approval of the report format, Contractor shall complete the
report monthly and submit to the CCA each month by the fifteenth (15)
calendar day following the report month. The MMR shall include the
quality, quantity, and/or timeliness of the Contracted functions, as well as
the cumulative turnover rate. See SOW 4.0, Turnover Rate, for sample.
10.3 The CCA may request changes to the report format as needed at any
time during the Contract term. Contractor shall provide the required
report and any changes to the report at no cost to the County.
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