(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

SOW Exhibit B-2
RFP, APPENDIX C
[CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS]
Contract, Subsection 8.6,
Complies with all laws .
Contract, Paragraph 9.1.6
(Living Wage poster)
Attachment A, SOW, 3.7.2
(EEO & nondiscrimination
Notices )
Notices posted.
Performance
Indicator
(B)
Standard(s)
(C)
Review indicates compliance such
as notices posted in Contractor
facilities and easily accessible to
employees.
Acceptable
Quality
Level (AQL)
(D)
Monitoring
Methods
(E)
0.0% User complaint or
on-site investigation.
Monthly Unsatisfactory
Performance Indicator
Points For Exceeding
the AQL
(F)
50 points per incident.
Attachment A, SOW,
Subsection 2.2, SFIS
Terminal Operator
Responsibilities/Tasks
Employee performance.
Employee performs duties as
required.
0.0% User complaint. 50 points per validated
complaint.
Attachment A, SOW,
Subsection 2.6, Contract Staff
Recruitment and Selection
Contract 9.1.3, Contractor’s
Submittal of Certified
Monitoring Reports
Attachment A, SOW,
Subsection 2.7, Long Term
Staffing Assignment
SOW 5.14 Turn Over Rate
Attachment A, SOW,
Subsection 2.8, Backup Staff
Attachment A, SOW,
Subparagraph 2.9,
Unacceptable Staff Replaced
Attachment A, SOW Section
3.0 - Quality Control Plan
Attachment A, SOW, Section
3.0, Subsection, 3.8 ,
Sufficient staff
recruited/selected/hired/trained
by Contract start up and
ongoing.
Staff at work.
Contractor maintains SFIS
trained backup staff to ensure
that all required positions are
filled.
Employee performance.
Contractor maintains original
and timely revisions to QC Plan
Contractor maintains QC
review records . Contractor
provides to County upon
request.
Employee Acknowledgement &
Confidentiality Contract signed
135
Hiring Interview Questionnaire
submitted to CCA; staff meet
criteria- SOW Exhibits 3 and 4. -
Job Description
Staff annual turnover rate (or
projected turnover rate if less than
12 months) does not exceed 23%
per Contract year.
Absences are reported timely and
backup staff replaces absent
terminal operator within 2 hours of
absent operators reporting time or
absence.
Employee replaced by beginning
of work shift of second work day
following County request.
QC Plan received by CCA within
10 business days of written
request by CCA.
Include QC review records
Copy of Contract in Contractor
files. No unauthorized release of
0.0%
0.0%
Review of
Questionnaires,
training documents,
background check
documents, and
Certified Monitoring
Report.
User complaint.
0.0% Review of MMR and
any other relevant
reports.
0.0% Notification by
DOCC, review of
reports or user
complaint.
0.0% Notification by
DOCC, review of
reports or user
complaint.
0.0% Review of original
and revised plan.
0.0% Periodic review of
records.
0.0% Random sample and
user complaint.
10 points for each
incomplete or inaccurate
Questionnaire or Certified
Monitoring Report not
received or received late.-.
50 points per percent or
fraction of a percent in
excess of 23%.
10 points per 1/2 hour for
each position not covered.
50 points per day or
portions thereof per
position not covered.
50 points per day late.
5 points per item deficient.
50 points per incident.
25 points per error.