(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

RFP, APPENDIX C
[CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS]
1.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)
This Performance Requirement Summary (PRS), Contract Attachment B, SOW
Exhibits B-1 and B-2), displays the major services that will be monitored during
the term of this Contract. It indicates the required services, the standards for
performance, maximum deviation from standard before service will be determined
unsatisfactory, County’s preferred method of monitoring, and the unsatisfactory
performance indicator which may be assessed if the service is not satisfactorily
provided. All listings of "required service" or "Standard" used in this PRS are
intended to be completely consistent with the main body of the Contract, all of its
Attachments and are not meant in any case to create, extend, revise, limit or
expand any obligation of Contractor beyond that defined in the main body of the
Contract, and all Attachments. In any case of apparent inconsistency between
the PRS and the required services or Standards stated in the main body of this
Contract and Attachment A , the meaning apparent in the main body of this
Contract and Attachment A, SOW, will prevail. If any required service or standard
seems to be created in this PRS which is not clearly set forth in the main body of
the Contract or in any of its Attachments, that apparent required service or
standard will be null and void and place no requirement on Contractor and will not
be the basis of the assignment of any points. Because the provision of services to
public assistance clients is critical to the mission of DPSS, the County expects a
high standard of Contractor performance. DPSS will work with the Contractor to
resolve any areas of difficulty brought to the attention of the County CCA by
Contractor before the allowable deviation for acceptable standard should occur.
However, it is the Contractor’s responsibility to provide the services set forth in
Attachment A, SOW, and summarized in the PRS.
2.0 PERFORMANCE REQUIREMENTS SUMMARY CHART
RFP Appendix C,
SOW Exhibit B-1
Page 1 of 4
The PRS chart is set forth in this Contract Attachment B, SOW Exhibit B-2 and
provides the following:
a. Lists the Contract requirements considered most critical to acceptable
Contract performance (Column 1 of chart).
b. Denotes the indicators used to determine that the standards have been met
(Column 2 of chart).
c. Defines the standard of performance for each required service (Column 3 of
chart).
d. Shows the maximum allowable degree of deviation from perfect performance
or Acceptable Quality Level (AQL) for each required service that is allowed
before the County assesses liquidated damages (Column 4 of chart).
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