(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

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REQUEST FOR PROPOSALS STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICES review of terminated contracts will be conducted which may result in point deductions. A review will be conducted to determine the significance of any litigation of judgments pending against the Proposer as provided in Paragraph 2.9.4 C, Proposer’s Pending Litigation and Judgments, of the proposal. B. Proposer’s References (Section B.2) It is the Proposer’s sole responsibility to ensure that the firm’s name, and point of contact’s name, title and phone number for each reference is accurate. The same references may be listed on Appendix D-Required Forms, Exhibits 2 and 3. County may disqualify a Proposer if: • references fail to substantiate Proposer’s description of the services provided; or • references fail to support that Proposer has a continuing pattern of providing capable, productive and skilled personnel, or • the Department is unable to reach the point of contact with reasonable effort. It is the Proposer’s responsibility to provide a point of contact that has normal working hours. The Proposer must complete and include the following Required Forms: 1) Prospective Contractor References, Exhibit 2 Proposer must provide five (5) references where the same or similar scope of services was provided. 2) Prospective Contractor List of Contracts, Exhibit 3 The listing must include all Public Entities contracts for the last three (3) years. Use additional sheets if necessary. 3) Prospective Contractor List of Terminated Contracts, Exhibit 4 Listing must include contracts terminated within the past three (3) years with a reason for termination. C. Proposer’s Pending Litigation and Judgments (Section B.3) 34
REQUEST FOR PROPOSALS STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TERMINAL OPERATOR SERVICES Identify by name, case and court jurisdiction any pending litigation in which Proposer is involved, or judgments against Proposer in the past five (5) years. Provide a statement describing the size and scope of any pending or threatening litigation against the Proposer or principals of the Proposer. 2.9.5 Proposer’s Approach to Provide Required Services (Section C) Limit to Ten Pages Present a description of the methodology the Proposer will use to meet Contract work requirements. Describe in detail how the services will be performed to meet the intent of the Appendix B, Statement of Work. 2.9.5.1 Approach to the Statement of Work (Section C.1) The Proposer shall describe its proposed plan for the provision of ongoing terminal operator services to fill long-term assignments, including a start-up plan, plans for recruitment, selection, maintaining an acceptable turnover rate, and management (except for daily on-site supervision, which will be provided by County) of staff at all work locations. 2.9.5.2 Bilingual Staff (Section C.2) The Proposer shall describe its plan to provide bilingual, culturally sensitive staff. Current bilingual-speaking staffing levels for each SFIS office are referenced in this RFP. (Reference Appendix C, SOW Exhibits, Exhibit B-6, SFIS Work Locations.) 2.9.5.3 Pool of Qualified Back-up Staff (Section C.3) The Proposer shall provide a detailed plan for ensuring that a pool of qualified trained backup staff is available to replace terminal operators due to absences. The Proposer shall provide replacements at the levels and numbers required. The Proposer shall have the ability to maintain a pool of backup staff in the event that assigned personnel does not meet the County’s level of expectation to perform assigned duties due to illness or other absences. 2.9.5.4 Confidentiality (Section C.4) The Proposer shall describe its plan for maintaining the confidentiality of welfare case record information that 35
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APPENDIX D REQUIRED FORMS STATEWIDE
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APPENDIX H Vendor Name: Solicitatio
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APPENDIX J LISTING OF CONTRACTORS D
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APPENDIX K Page 2 of 5 Title 2 ADMI
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Title 2 ADMINISTRATION DETERMINATIO
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APPENDIX N Page 1 of 2 BACKGROUND A
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