(RFP) - Terminal Operator Services for the Statewide Fingerprint ...

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RFP, APPENDIX C [CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS] STATEWIDE FINGERPRINT IMAGING SYSTEM (SFIS) TABLE OF CONTENTS SOW EXHIBITS Page B-1 Performance Requirements Summary (PRS) .................................................. 131 B-2 PRS Chart........... .......................................................................................... ...135 B-3 Contract Discrepancy Report ............................................................................ 137 B-4 Job Description ................................................................................................. 138 B-5 Estimated Workload ......................................................................................... 139 B-6 SFIS Work Locations ........................................................................................ 140 B-7 Contractor Sample Pricing Sheet ....................................................................... 142 B-8 SFIS Terminal Operator Sample Invoice ........................................................... 143 B-9 Proposed Contractor Schedule .......................................................................... 144 B-10 Contractor’s EEO Certification ........................................................................... 145 B-11 County Administration ........................................................................................ 146 B-12 Contractor’s Administration ................................................................................ 147 B-13 Contractor’s Acknowledgement and Confidentiality Contract ............................ 148 B-14 Contractor Employee Jury Services ................................................................... 151 B-15 Safely Surrendered Baby Law ........................................................................... 154 B-16 Living Wage Program ........................................................................................ 158 B-17 Monthly Certification for Applicable Health Benefit Payments ........................... 163 B-18 Payroll Statement of Compliance ....................................................................... 164 B-19 Charitable Contributions Certification................................................................. 165 B-20 Civil Rights Provision .......................................................................................... 166 B-21 Contractor/Vendor Assurance of Compliance of Civil Right Resolution Contract with the Los Angeles County Department of Public Social Services .................. 167 B-22 Complaint of Discriminatory Treatment/Form PA-607 ....................................... 168 B-23 Civil Rights Complaint Flowchart ....................................................................... 169 B-24 Civil Rights Training Report ............................................................................... 170 130
RFP, APPENDIX C [CONTRACT, ATTACHMENT B, STATEMENT OF WORK EXHIBITS] 1.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS) This Performance Requirement Summary (PRS), Contract Attachment B, SOW Exhibits B-1 and B-2), displays the major services that will be monitored during the term of this Contract. It indicates the required services, the standards for performance, maximum deviation from standard before service will be determined unsatisfactory, County’s preferred method of monitoring, and the unsatisfactory performance indicator which may be assessed if the service is not satisfactorily provided. All listings of "required service" or "Standard" used in this PRS are intended to be completely consistent with the main body of the Contract, all of its Attachments and are not meant in any case to create, extend, revise, limit or expand any obligation of Contractor beyond that defined in the main body of the Contract, and all Attachments. In any case of apparent inconsistency between the PRS and the required services or Standards stated in the main body of this Contract and Attachment A , the meaning apparent in the main body of this Contract and Attachment A, SOW, will prevail. If any required service or standard seems to be created in this PRS which is not clearly set forth in the main body of the Contract or in any of its Attachments, that apparent required service or standard will be null and void and place no requirement on Contractor and will not be the basis of the assignment of any points. Because the provision of services to public assistance clients is critical to the mission of DPSS, the County expects a high standard of Contractor performance. DPSS will work with the Contractor to resolve any areas of difficulty brought to the attention of the County CCA by Contractor before the allowable deviation for acceptable standard should occur. However, it is the Contractor’s responsibility to provide the services set forth in Attachment A, SOW, and summarized in the PRS. 2.0 PERFORMANCE REQUIREMENTS SUMMARY CHART RFP Appendix C, SOW Exhibit B-1 Page 1 of 4 The PRS chart is set forth in this Contract Attachment B, SOW Exhibit B-2 and provides the following: a. Lists the Contract requirements considered most critical to acceptable Contract performance (Column 1 of chart). b. Denotes the indicators used to determine that the standards have been met (Column 2 of chart). c. Defines the standard of performance for each required service (Column 3 of chart). d. Shows the maximum allowable degree of deviation from perfect performance or Acceptable Quality Level (AQL) for each required service that is allowed before the County assesses liquidated damages (Column 4 of chart). 131
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DEPARTMENT OF PUBLIC SOCIAL SERVICE
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REQUEST FOR PROPOSALS STATEWIDE FIN
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APPENDIX E TRANSMITTAL FORM TO REQU
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APPENDIX G - 1 NOTICE OF INTENT TO
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APPENDIX H Vendor Name: Solicitatio
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APPENDIX J LISTING OF CONTRACTORS D
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APPENDIX K Page 2 of 5 Title 2 ADMI
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Title 2 ADMINISTRATION DETERMINATIO
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209 APPENDIX L
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APPENDIX N Page 1 of 2 BACKGROUND A
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