The Implementation of a Model of Person-Centred Practice In Older ...

The implementation of a model of person-centred practice in older person settings
Another commented that she was quite shocked and she was going to look at
“my own practice first“. Thus the participants had started the process of self
reflection and committing to action in their work through reflecting on their own
practice around everyday language and how that could impact on care delivery.
This is a necessary part of enlightenment and bringing closer the gap between
how practitioners believe they act and how they actually do.
(5) Active Learning: active listening and how that links to creating a person-centred
culture;
“I found the day very interesting and can’t think of anything I didn’t
like which is unusual for a course day”
“I learned how to learn in a very different interactive way”
At one site, the three points of learning from the day that participants were
going to share with other staff were:
• Importance of reflective practice
• Change starts with us
• Explored ways of making life better for everyone by using a model of
person-centred care which looks at skills of staff, environment, care
processes and outcomes for patients and staff.
The two facilitators at each site recorded intentionally working with a range of
facilitation tools and processes including:
• Introduced to terms of engagement and ways of working together as a
group
• Values clarification
• Creative engagement – role playing, art work
• Reflecting in and on practice
• Evaluation using claims, concerns and issues
• Collaborative and participatory action planning
• Collaboration, participation, inclusion
• Reflective questioning
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