The Implementation of a Model of Person-Centred Practice In Older ...

The implementation of a model of person-centred practice in older person settings
staff and resident re dinner/dessert, ‘what type of jelly is it?’ Answered – diabetic jelly.
Resident said they would prefer something else. Reply was – ‘let me see what I
have, maybe tart?’ ‘That would be lovely’ … relationship with the relatives at
mealtimes was good and they were included in the meal. Nice friendly banter
between staff member and relative. Visitors appear to feel comfortable and at ease.
The Chef visited the ward and spoke with the staff in a quiet voice. Nice to see care
assistant and staff nurse engage with one another and check that everybody had
their meals – good practice (observation notes).
In summary, when undertaking the analysis of the data sets, programme participants
felt that there was significantly more evidence of positive relationships with residents,
between staff members and with visitors/relatives than in previous data collections.
The narrative data also suggests that most residents are content with the extent of
the relationship they have with staff. However, there is still much work to do in this
aspect of residential care. It remains the case that the extent of the existence of
these positive interactions is largely dependent on individual staff member practices
and further developments are needed to embed such practices in the system
generally and realise it as ‘standard practice’.
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