Entire Document - Chris Hani District Municipality

• The possible rescheduling/timing of the roll-out to the various local municipalities should also be considered to ensure
that the new system is put to use on all available modules.
• As at year end no local municipality is scheduled for implementation in an attempt to restart the roll-out of the
accounting system.
2.5.0.7 Conclusion
Overall, the Budget and Treasury Office performed well in its attempt to achieve the Key Performance Areas that
were set for it at the start of the year. Although some of the targets were not met, there were valid reasons why they
were not achieved.
2.5.1 INFORMATION COMMUNICATION TECHNOLOGY UNIT
2.5.1.1 Introduction
The mandate of the Information Communication Technology Unit is to provide information and communication
technology service and support to the District Municipality and to provide secure, reliable and consistent platform
for information accessibility.
The unit is responsible for driving technological innovations, aligning ICT to the organisational strategic plan (IDP) and
supplying and supporting ICT infrastructure for approximately 200 computers in 5 remote sites.
2.5.1.2 Strategic Objectives
• Enable effective operation of the municipality’s service delivery functions by ensuring development, implementation and
maintenance of appropriate systems.
• Provide the crucial, secure and sustainable infrastructure based on the most appropriate technology.
• Ensure access to accurate and timely information at all times for executive and management decision support.
• Increase efficiency and effectiveness through continuing assessment, quality improvement and accountability to stakeholders.
• Ensure development of an ICT Strategy and link it with ICT strategies of Local Municipalities.
• Ensure effective and efficient electronic communication.
• Formulate and implement ICT Policies.
• Ensure availability of electronic communication systems (Internet and email).
2.5.1.3 Description of Activity
The ICT unit is the support function reporting to the Municipal Manager. The function of the unit is co-sourced.
Information systems are in-house and the infrastructure is supported internally with second line support from an
external service provider. The District Municipality has a service level agreement with a service provider.
The ICT functional services rendered include, but were not limited to the following:
• Service delivery: Management of ICT services that involves a number of management practices to ensure that the
services are provided as expected by Council, management and users. Service delivery involves:
• Service level management
• Capacity management
• Availability management
• Security management
• Service support: Specification, implementation and support of hardware and software infrastructure including:
• Desktop support (computers, printers, laptops and other ICT equipment)
• Server support
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