improving government service delivery to minority ethnic ... - NCCRI
improving government service delivery to minority ethnic ... - NCCRI
improving government service delivery to minority ethnic ... - NCCRI
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<strong>improving</strong><br />
<strong>government</strong><br />
<strong>service</strong><br />
<strong>delivery</strong><br />
<strong>to</strong> <strong>minority</strong><br />
<strong>ethnic</strong> groups<br />
Chapter 3: Scotland Research Findings 100_101<br />
190_CRE (2002) A Guide<br />
for Education Authorities<br />
and Schools in Scotland:<br />
Non statu<strong>to</strong>ry Code of<br />
Practice.<br />
191_Information from GCC<br />
Education department<br />
17.10.05.<br />
192_Local Government<br />
Scotland Act 2003:<br />
Community Planning;<br />
Statu<strong>to</strong>ry Guidance.<br />
3. Patient Focus Public Involvement<br />
Ensure that NHS staff and all <strong>ethnic</strong> groups across Scotland willingly consent <strong>to</strong> give more personal<br />
information about themselves.<br />
4. Training<br />
Train appropriate staff in data collection procedures, analysis and management of equality and diversity<br />
information.<br />
5. Research and Development<br />
Develop and implement national evidence base for health & <strong>ethnic</strong>ity and other diversity groups.<br />
6. Human Resources<br />
Develop and implement <strong>ethnic</strong> moni<strong>to</strong>ring of staff in partnership with the Scottish Executive Human Resource<br />
Partnership & Employment Practice.<br />
Education<br />
The Race Relations (Amendment) Act 2000 requires that schools and Education Authorities moni<strong>to</strong>r pupil<br />
attainment levels by racial group. The guidance also suggests that it would be useful in the analysis of this data<br />
<strong>to</strong> also moni<strong>to</strong>r rates of exclusion, racial harassment and bullying, curriculum, teaching and guidance (including<br />
language and cultural needs), punishment and rewards, support, advice and guidance and parental involvement<br />
in the school. 190<br />
In many local authorities some of these systems are still being developed. There was an issue of the<br />
incompatibility of the software; for example, incidents of bullying could be moni<strong>to</strong>red but there was a difficulty<br />
in disaggregating racist incidents. In many areas this has now been addressed. In Glasgow City Council<br />
racist incidents in schools are tracked and the information is published annually. They also track by <strong>ethnic</strong>ity:<br />
attendance, free meals entitlement, and national assessment levels in relation <strong>to</strong> the 5-14 curriculum. They are<br />
also developing tracking for Scottish Qualification Agency exam results and have started <strong>to</strong> record stages of<br />
English language acquisition in relation <strong>to</strong> bi-lingual learners. 191<br />
Engagement<br />
The legislation<br />
The Local Government Scotland Act 2003 provides guidance for the Community Planning Process and sets<br />
out a framework for making public <strong>service</strong>s responsive <strong>to</strong> the needs of communities. The two main aims of the<br />
process are <strong>to</strong> ensure:<br />
-<br />
-<br />
people and communities are genuinely engaged in the decisions made on public <strong>service</strong>s which affect<br />
them; allied <strong>to</strong><br />
a commitment from organisations <strong>to</strong> work <strong>to</strong>gether, not apart, in providing better public <strong>service</strong>s. 192<br />
The Act places a duty on local authorities <strong>to</strong> initiate and facilitate Community Planning in their respective areas<br />
and <strong>to</strong> involve all the relevant local public, private, voluntary and community bodies. The Act also requires<br />
that those bodies involved in Community Planning should encourage equal opportunities and it requires that<br />
local authorities should use their facilitation role <strong>to</strong> ensure that equalities objectives are mainstreamed in<strong>to</strong> the<br />
process.