improving government service delivery to minority ethnic ... - NCCRI

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Figure 5: Ease of Providing Service for Minority Communities Numbers 60% 50% 40% 30% 20% Both None Both External Internal 10% 0% Longstanding minority ethnic groups Migrant workers Refugees and Asylum Seekers Travellers Minority Communities A range of factors were given that can act to prevent or make it difficult for minority ethnic groups to access services or to gain suitable outcomes from public authorities. Each respondent was asked to rate each factor from very important to not at all important (Table 6). The vast majority (52 respondents, 89%) felt that cultural issues were either very (39, 66%) or moderately (13, 22%) important. Immigration status was also seen to be important in preventing or making it difficult for minority ethnic groups to access services. Thirty-one (53%) respondents indicated that it was very important whilst 8 (13%) said it was moderately important. Institutional racism was also rated important with 25 people (42%) stating it was very important.
improving government service delivery to minority ethnic groups Chapter 2: Northern Ireland Research Findings 68_69 Table 6: Issue Importance Issue Very Moderately Hardly Not at all Don’t Know Language Issues 45 11 0 0 0 3 Cultural Issues 39 13 1 1 2 3 Lack of Information 34 19 2 0 1 3 Immigration Status 31 8 8 4 4 4 Overt Racism 31 11 7 4 3 3 Appropriate Documentation 30 18 2 3 2 4 Previous Negative Experience 28 13 5 3 7 3 Institutional Racism 25 18 3 6 4 3 Religious Issues 21 17 12 3 3 3 Gender Issues 16 25 11 2 2 3 Missing Lack of information, an issue also raised in many of the interviews conducted, was seen to be a very important factor in preventing or inhibiting access to public authorities. Thirty-four respondents (58%) indicated it was very important whilst 19 (32%) stated that it was moderately important. Over three quarters of the sample (48 respondents, 86%) also felt appropriate documentation was an issue. Almost all of the respondents (56, 95%) stated that language issues were either very or moderately important. Overt racism (46, 75%), previous negative experiences, (41, 73%) and religious issues (38, 68%) were also viewed to be important factors. Legislation Respondents were also asked about their awareness of various items of legislation (Table 7). The three items of legislation which were most commonly known were Human Rights Act (1988), Race Relations (NI) Order 1997 and Section 75, Northern Ireland Act 1988. Table 7: Awareness of legislation Legislation Awareness (Number of respondents) Yes No Human Rights Act (1988) 46 7 Race Relations (NI) Order 1997 45 10 Section 75, NI Act 1998 43 10 Housing Order 2003 37 14 Criminal Justice (NI) Order 36 18 Race Relations Order (Amendment) Regulations (2003) 35 17 EU Council Directive 2000/43/EC 14 35
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IMPROVING GOVERNMENT SERVICE DELIVE
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About this publication This is the
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One of the innovative elements of t
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CHAPTER 4: IRELAND RESEARCH FINDING
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Executive Summary 8_ title EXECUTIV
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improving government service delive
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Page 29 and 30: Chapter 1: Context 26_27 CHAPTER 1:
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Page 44 and 45: Demographics 78 Overview of Migrant
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Page 52 and 53: Targeting For all organisations tas
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Page 62 and 63: Benchmarking The issue of data coll
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Page 68 and 69: Figure 4: Percentage of Respondents
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Page 74 and 75: Table 9: Data Collected Yes No Don
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Page 78 and 79: Housing In regard to housing issues
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Page 112 and 113: Figure 8: PPSNs Poland 103,177 55%
Page 114 and 115: Prospects for ongoing strong immigr
Page 116 and 117: Both the Equal Employment Act 1998
Page 118 and 119: Methodology The NPAR will undoubted
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In hospitals the provision of inter
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Awareness of legislation and policy
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e expected to pay the non-EU fee, w
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Interviews carried out with employe
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Official agencies and policies in t
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Targeting The need to target ethnic
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Employment By and large Irish immig
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(continued from previous page) The
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An anti-racism intercultural progra
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Conclusions The Irish statutory sec
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Chapter 5: Conference Discussions 1
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and inequality and black and ethnic
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Understanding and tackling racism w
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As discussed above, there is a lack
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It is important that training on se
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- - - - - - - Existing UK migration
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“ …the four As that the previou
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Appendix 1: Research Project Struct
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Appendix 2: List of Organisations I
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Appendix 3: Recommended Data Collec
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Glossary 166_167 Glossary 267_Scott
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Acronyms 170_171 Acronyms280 280_In
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This research has been carried out
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