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Figure 4: Percentage of Respondents Trained in Section 75 by Respondent’s Sector 100% 90% 80% 70% None Both External Internal 60% 50% 40% 30% 20% 10% 0% PSNI Housing Executive Department of Health Again, it must be noted that this is a small sample size. However in spite of the lack of knowledge on the actual name ‘Section 75’ we cannot assume that training on aspects of Section 75 have not been received. It was also interesting to note that the majority of those indicating that they had no training were front-line staff. Within the focus groups the issue of training was also discussed with many interviewees feeling that further training would not benefit them in their roles: “ Do you think it would be useful if you received training on race equality? I don’t see it would make any difference. As far as we are concerned if they…meet the criteria…, race equality doesn’t come into it, they are eligible end of story. What about an understanding of cultural issues? We don’t see that as a problem…we don’t get involved in it (cultural differences).” Of those who had received training on anti-racism 18 (31%) said that it was general and not specialised for either their job or organisation. Cultural awareness training was also thought to be general by 22 respondents (37%) although 15 (26%) said that it was specialised for their organisation. Twenty-three people (39%) felt that the equality training they had received was specialised for their organisation whilst 22 (38%) of those who had received Section 75 training also indicated it was specialised for the organisation.
improving government service delivery to minority ethnic groups Chapter 2: Northern Ireland Research Findings 66_67 Service Provision In terms of service provision to various minority communities respondents were asked to indicate how difficult or easy it was to provide services and to see if provision differed between various groups such as longstanding minority ethnic groups and more recent migrant workers (Table 5). One respondent made a general statement indicating that the main problem was ‘language and cultural difficulties’. Another respondent highlighted that: “ Minority ethnic groups continue to highlight to public authorities the difficulties they experience in accessing services, especially if the first language is not English.” For longstanding minority ethnic groups, service providers responded that providing services was either quite difficult (26 people, 44%) or quite easy (20 people, 34%). However for provision for migrant workers more indicated that it was difficult to provide a service, 38 respondents in total (65%), with 27 respondents (46%) stating quite difficult and 11 (19%) very difficult. One respondent stated in their response that: “ The migrant population is fragmented, although many are from the same country, they are from different areas and there is no sense of community within their own nationality, as they do not know each other.” Again provision of services for asylum seekers and refugees was also viewed as more difficult with 31 respondents (53%) indicating either very or quite difficult (15 (25%) and 16 (27%) respectively). One respondent did however highlight that: “ In dealing with our organisation I would see it is quite difficult for refugees but very difficult for asylum seekers, as refugees are entitled to help from us whilst asylum seekers are not.” Service provision for Travellers was seen to be either quite difficult (19, 32%) or quite easy (21, 36%) but no specific reasons for these responses were supplied. However in one focus group some participants stated that they experienced more difficulties in providing services to Travellers than any other group and suggested that Travellers’ demands and expectations of what could be offered were higher and were perceived by service providers as unrealistic at times. Table 5: Ease of Providing Service for Minority Communities Minority Community Very Difficult Quite Difficult Quite Easy Very Easy Don’t Know Missing Longstanding minority ethnic community 4 26 20 5 3 1 Migrant Workers 11 27 13 2 4 2 Refugees and Asylum Seekers 15 16 9 2 11 6 Travellers 6 19 21 7 4 2
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IMPROVING GOVERNMENT SERVICE DELIVE
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About this publication This is the
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One of the innovative elements of t
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CHAPTER 4: IRELAND RESEARCH FINDING
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Executive Summary 8_ title EXECUTIV
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improving government service delive
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Methodology The NPAR will undoubted
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In hospitals the provision of inter
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Awareness of legislation and policy
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e expected to pay the non-EU fee, w
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Interviews carried out with employe
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Official agencies and policies in t
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Targeting The need to target ethnic
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Employment By and large Irish immig
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(continued from previous page) The
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An anti-racism intercultural progra
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Conclusions The Irish statutory sec
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Chapter 5: Conference Discussions 1
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and inequality and black and ethnic
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Understanding and tackling racism w
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As discussed above, there is a lack
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It is important that training on se
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- - - - - - - Existing UK migration
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“ …the four As that the previou
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Appendix 1: Research Project Struct
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Appendix 2: List of Organisations I
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Appendix 3: Recommended Data Collec
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Glossary 166_167 Glossary 267_Scott
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Acronyms 170_171 Acronyms280 280_In
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This research has been carried out
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