improving government service delivery to minority ethnic ... - NCCRI

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Advisory Group Tony Adams, Northern Ireland Citizens Advice Bureau Nathalie Caleyron, Multicultural Resource Centre (NI) 265_Caroline Coleman replaced Bernadette McAliskey on this Group in January 2006. Caroline Coleman, South Tyrone Empowerment Programme (STEP) 265 Daniel Holder, Action Now to Integrate Minority Access to Equality (Animate) Joe Lenaghan, NCCRI Synergy Anna Lo, Chinese Welfare Association (CWA) Kathleen Lynch, Equality studies Centre, University College Dublin Salome Mbugua, Akina DADA wa Africa (AKiDwA) Eleanor McKnight, Resource Centre for Ethnic Minority Health, NHS Scotland Siobhan O’Donoghue, Migrant Rights Centre Ireland Mercy Peters, Association of Refugees and Asylum Seekers in Ireland (ARASI) Patrick Yu, Northern Ireland Council for Ethnic Minorities (NICEM) Research Teams Northern Ireland Dr Jennifer Hamilton with Jennifer Betts and Dr Neil Jarman, Institute for Conflict Research (ICR). Republic of Ireland Piaras MacEinri, based at University College Cork, with Jennifer O’Riordan and Aki Stavrou. Scotland Wendy Davies and Ashok Ohri, Organisation and Social Development Consultants Limited (OSDC).
Appendix 2: List of Organisations Interviewed 160_161 Appendix 2: List Of Organisations Interviewed 1. Northern Ireland Health - - - - - Department of Health South East Belfast Health and Social Services Trust Southern Health and Social Services Board United Hospitals Trust Craigavon Southern Area Equality and Human Rights Forum Education - - - - - - - - East Tyrone College of Further and Higher Education North Eastern Education and Library Board Staff Commission for Education and Library Boards Ballymena Central Library Belfast Education and Library Board Belfast Institute for Further and Higher Education Southern Education and Library Board Department of Education Policing - - - - Minority Liaison Officer Ballymena Minority Liaison Officer Dungannon Minority Liaison Officer Belfast Focus Groups x 2 – Dungannon (6 people) Belfast (3 people) Employment - - O’Kane Poultry Citizens Advice Bureau Housing (NIHE) - - Northern Ireland Housing Executive (6 people) Focus Groups x 2 – Dungannon (8 people) Ballymena (24 people) NGOs - - - - - Action Now to Integrate Minority Access to Equality (Animate) Ballymena Inter-Agency Ethnic Forum Focus Group attended hosted by United Hospitals Trust with Chinese Community (15 people) Focus Group with Advisory Group members (5 people) South Tyrone Empowerment Programme (STEP)
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IMPROVING GOVERNMENT SERVICE DELIVE
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About this publication This is the
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One of the innovative elements of t
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CHAPTER 4: IRELAND RESEARCH FINDING
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Executive Summary 8_ title EXECUTIV
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improving government service delive
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Chapter 1: Context 26_27 CHAPTER 1:
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It states that the long term, high
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Demographics 78 Overview of Migrant
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Figure 2: National Insurance Number
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Methods A questionnaire was designe
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- - - The Conduct of Employment Age
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Targeting For all organisations tas
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Case Example 2 - Health Craigavon A
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Case Example 4 - Employment 110 Bus
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esearch; however, it appeared that
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The PSNI annual Human Rights confer
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Benchmarking The issue of data coll
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Despite the increase in recorded in
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Table 2: Breakdown of Respondents b
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Figure 4: Percentage of Respondents
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Figure 5: Ease of Providing Service
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The impact of Section 75 on organis
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Table 9: Data Collected Yes No Don
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Lack of knowledge in the health sec
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Housing In regard to housing issues
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Chapter 3: Scotland Research Findin
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Demographics Until data from the fo
Page 112 and 113: Figure 8: PPSNs Poland 103,177 55%
Page 114 and 115: Prospects for ongoing strong immigr
Page 116 and 117: Both the Equal Employment Act 1998
Page 118 and 119: Methodology The NPAR will undoubted
Page 120 and 121: In hospitals the provision of inter
Page 122 and 123: Awareness of legislation and policy
Page 124 and 125: e expected to pay the non-EU fee, w
Page 126 and 127: Interviews carried out with employe
Page 128 and 129: Official agencies and policies in t
Page 130 and 131: Targeting The need to target ethnic
Page 132 and 133: Employment By and large Irish immig
Page 134 and 135: (continued from previous page) The
Page 136 and 137: An anti-racism intercultural progra
Page 138 and 139: Conclusions The Irish statutory sec
Page 141 and 142: Chapter 5: Conference Discussions 1
Page 143 and 144: improving government service delive
Page 145: improving government service delive
Page 148 and 149: and inequality and black and ethnic
Page 150 and 151: Understanding and tackling racism w
Page 152 and 153: As discussed above, there is a lack
Page 154 and 155: It is important that training on se
Page 156 and 157: - - - - - - - Existing UK migration
Page 158 and 159: “ …the four As that the previou
Page 161: Appendix 1: Research Project Struct
Page 167 and 168: Appendix 3: Recommended Data Collec
Page 169 and 170: Glossary 166_167 Glossary 267_Scott
Page 173 and 174: Acronyms 170_171 Acronyms280 280_In
Page 176: This research has been carried out
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