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Lack of knowledge in the health sector Representatives from various minority ethnic groups felt that on occasions problems arose within the health service due to a lack of information being given to staff. One representative of the Portuguese community felt that many staff were not aware of the Regional Interpreting Service and this needed to be addressed. 130_Refer to the Section on Targeting – Education in relation to the systemic nature of this issue. Other issues raised included the negative impact on mental health due to increased stress and anxiety around employment related issues, housing, isolation and financial distress. There is a growing awareness of this issue within the community and voluntary sector and it is seen to be an area requiring attention within the health sector. Education No English as an Additional Language (EAL) policy The fact that there is currently no expressed EAL policy in the Department of Education was an issue raised by some interviewees. Although this policy is now entering a public consultation period, many felt that it had taken too long to draw up. One interviewee stated that this lack of policy meant that there was no joined up approach within the education and library boards and no standardised service. Issues over the amount and allocation of funding The issue of funding raised much debate both in terms of the amount and allocation. Many felt that although the Department indicate increasing funds the fact that this is not ‘ring fenced’ means that it may not always get used for EAL purposes, thus some children continue to miss out on support. The admission criteria for placement within grammar schools Some NGOs raised concern that there was a lack of migrant worker children entering grammar schools in various areas of Northern Ireland. This issue has not been researched in detail but was raised with representatives of various education and library boards who stated that this was due to the selection process currently in place for grammar school education. 130 Language barriers and the issue of adequate support Language barriers and inadequate communication with parents was an issue highlighted by a number of interviewees. One interviewee also stated that some schools in their attempts to communicate information had caused even more confusion, as translations were not accurate. This raised the issue of inadequate support to meet the needs of minority ethnic communities. Integration and cultural awareness in schools Many raised the issue of increased need for cultural diversity training in schools for staff and pupils. One Portuguese representative stated that she was aware of some schools inviting representatives of various communities to come into the school and tell the children more about their culture. This initiative had proved to be successful and was going to be repeated. Policing Racist attacks and failure to investigate Many minority ethnic groups stated that they were aware of racist attacks on members of their community, which were not investigated adequately. However others disputed this and were very supportive of their local police,
improving government service delivery to minority ethnic groups Chapter 2: Northern Ireland Research Findings 74_75 131_Radford, K., Betts, J and Ostermeyer, M (2006) Policing, Accountability and the Black and Minority Ethnic Communities in Northern Ireland. ICR, Belfast. 132_Ibid. The police here are keen to interact and are very supportive…I have had a good experience What became clear in the discussions was that policing differed from area to area and some PSNI officers were more supportive than others, I am aware of discrimination in some areas ***(name of 3 towns) are particularly bad. Monitoring and recording of racist attacks It was felt by many that incidents had to be monitored and recorded in a better way to give a more accurate picture of the situation. Support to victims Although some were very positive of the support received from the police others felt that victims did not get adequate support at the time of the incident or after an incident. Recent research conducted by ICR 131 found many of the problems minority ethnic communities had with the police were related to the quality of the service. These included a failure to take respondents seriously, unsatisfactory service, failure to keep victims informed or to follow up calls. The issue of victims not wanting to report attacks directly It was recognised by some representatives that some victims did not want to report attacks directly thus they went unreported. Many stated that there was fear of reprisals and also a lack of understanding of the process of reporting crimes. In the research conducted by ICR 132 one third of respondents stated that they had not reported the incident as they thought the police would ignore them because of their minority ethnic status. The report also found that those who had contact with the police were more likely to say that the police were racist. Employment Unequal rights For many the issues around employment related to unequal rights such as contracts not being issued, unequal pay with low wages, longer hours, no right to sick leave and/or pay and unfair dismissal. It was noted by some that conditions were improving but that individuals still were experiencing unfair treatment. In addition the issue of accommodation being tied to employment was also raised as problematic with cases where people lost their job and then subsequently lost their accommodation and became homeless. Lack of support Some respondents also stated that they found fellow workers unfriendly, First day I say hello and my name…everybody you are Slovak…no good not friendly… they didn’t want to have nice relationships between Slovak and Irish. Others felt that management did not support their efforts to attend English classes, I was in class Thursday and Saturday but my work changed…now no time because of my shifts…I was told it was my problem.
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IMPROVING GOVERNMENT SERVICE DELIVE
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About this publication This is the
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One of the innovative elements of t
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CHAPTER 4: IRELAND RESEARCH FINDING
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Executive Summary 8_ title EXECUTIV
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improving government service delive
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Page 29 and 30: Chapter 1: Context 26_27 CHAPTER 1:
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Page 42 and 43: It states that the long term, high
Page 44 and 45: Demographics 78 Overview of Migrant
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Page 48 and 49: Methods A questionnaire was designe
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Page 52 and 53: Targeting For all organisations tas
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Page 68 and 69: Figure 4: Percentage of Respondents
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Page 72 and 73: The impact of Section 75 on organis
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Page 78 and 79: Housing In regard to housing issues
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Page 112 and 113: Figure 8: PPSNs Poland 103,177 55%
Page 114 and 115: Prospects for ongoing strong immigr
Page 116 and 117: Both the Equal Employment Act 1998
Page 118 and 119: Methodology The NPAR will undoubted
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Interviews carried out with employe
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Official agencies and policies in t
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Targeting The need to target ethnic
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Employment By and large Irish immig
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(continued from previous page) The
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An anti-racism intercultural progra
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Conclusions The Irish statutory sec
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Chapter 5: Conference Discussions 1
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and inequality and black and ethnic
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Understanding and tackling racism w
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As discussed above, there is a lack
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It is important that training on se
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- - - - - - - Existing UK migration
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“ …the four As that the previou
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Appendix 1: Research Project Struct
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Appendix 2: List of Organisations I
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Appendix 3: Recommended Data Collec
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Glossary 166_167 Glossary 267_Scott
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Acronyms 170_171 Acronyms280 280_In
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This research has been carried out
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