improving government service delivery to minority ethnic ... - NCCRI

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IMPROVING GOVERNMENT SERVICE DELIVERY TO MINORITY ETHNIC GROUPS NORTHERN IRELAND REPUBLIC OF IRELAND SCOTLAND EDITORS: PHILIP WATT AND FIONA McGAUGHEY
Page 1: IMPROVING GOVERNMENT SERVICE DELIVE
Page 5 and 6: Foreword 2_ foreword Public service
Page 7 and 8: Contents 4_ contents FOREWORD INDEX
Page 9: Contents 6_ INDEX OF CASE EXAMPLES
Page 12 and 13: Mainstreaming Mainstreaming seeks t
Page 14 and 15: Mainstreaming: Education The “Equ
Page 16 and 17: Engagement Engagement: Health All o
Page 18 and 19: Mainstreaming The Scottish Executiv
Page 20 and 21: Policing The Gárda Síochána have
Page 22 and 23: Positive duties can improve service
Page 24 and 25: INTRODUCTION This publication outli
Page 26 and 27: Terminology used Some terms which a
Page 28 and 29: Engagement “…it has become very
Page 30 and 31: “ …we must be very clear about
Page 32 and 33: unlawful discrimination, promote eq
Page 34 and 35: “ A strong example of a policy pa
Page 36 and 37: A communication on integration from
Page 38 and 39: and rapidly falling participation r
Page 41 and 42: Chapter 2: Northern Ireland Researc
Page 43 and 44: improving government service delive
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improving government service delive
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Although the power to legislate on
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Because of high standards, many Sco
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The Scottish Executive’s review o
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In addition to these duties, Scotti
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Since the introduction of the Race
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The National Resource Centre for Et
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Targeting Although the policy empha
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The aims are to: - - - - Mainstream
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Case Example 12 - Health Initiative
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The 2000 Scottish Crime Survey carr
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One of the key targets for the Exec
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Case Example 15 - Engagement Good P
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Conclusion The Race Relations Amend
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Chapter 4: Ireland Research Finding
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Facilitator: Daniel Holder We came
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D. Engagement Facilitator: Patricia
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Chapter 6: Improving Service Delive
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Advisory Group Tony Adams, Northern
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Policy Makers - - - - - - Office of
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- - - Scottish Refugee Council Scot
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Category Country of birth Language
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Ethnic Minority/Minority Ethnic Gro
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Targeting Targeting is about the de
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IBEC IILT LES MARTA MLO NAPS NASS N
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