improving government service delivery to minority ethnic ... - NCCRI

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CHAPTER 4: IRELAND RESEARCH FINDINGS Introduction Demographics Methodology Mainstreaming Targeting Benchmarking Engagement Conclusions CHAPTER 5: CONFERENCE DISCUSSIONS CHAPTER 6: IMPROVING SERVICE DELIVERY FOR MINORITY ETHNIC GROUPS Mainstreaming Targeting Benchmarking Engagement APPENDIX 1 RESEARCH PROJECT STRUCTURE APPENDIX 2 LIST OF ORGANISATIONS INTERVIEWED APPENDIX 3 RECOMMENDED DATA COLLECTION CATEGORIES GLOSSARY ACRONYMS 107 107 108 116 116 128 132 133 136 139 145 145 150 151 154 159 161 165 167 171 Please note a detailed glossary and list of acronyms is available at the end of this publication.
Contents 6_ INDEX OF CASE EXAMPLES No. Service Area Title Jurisdiction Page 1 Health Bridging the gap between service providers and community: United Hospitals Trust Northern Ireland 2 Health Craigavon Area Hospital Trust Northern Ireland 3 Employment O’Kane Poultry, Ballymena – Private and Public Sector Meeting Needs of Migrant Workers Northern Ireland 4 Employment Business in the Community Northern Ireland 5 Education North South Project – SELB and IILT Northern Ireland 6 Education East Tyrone College – Section 75 Northern Ireland 7 Policing A Public Awareness Programme – PSNI ‘Hate Crime is Wrong’ Northern Ireland 8 Health Dedicated Resource Centre for Ethnic Minority Health Scotland 89 9 Policing Central Scotland Police Training Initiative Scotland 90 10 Policing Safer Businesses for Ethnic Minorities Scotland 94 11 Employment Skillnet Scotland 95 12 Health Initiative for Asylum Seekers Scotland 96 13 Health Gypsy /Traveller Initiative Scotland 96 14 Health Initiatives to Improve Data Collection Scotland 100 15 Engagement Good Practice Guides Scotland 102 16 Engagement Greater Glasgow NHS Scotland 103 17 Education Translating and Interpreting Scotland 103 18 Health Information Pack for GPs Ireland 117 19 Health Eastern Regional Health Authority’s Strategy for Ethnic Minorities 51 52 53 54 54 56 57 Ireland 118 20 Health Male Circumcision Services in the Public Health Service Ireland 128 21 Health Migrants, Asylum Seekers and Refugees Project Ireland 129 22 Employment Equal Community Initiative Programme Ireland 130 23 Policing Targeted Recruitment Ireland 131 24 Social and Family Affairs Refugee Information Service/Citizens Information Centres Ireland 135
Page 1: IMPROVING GOVERNMENT SERVICE DELIVE
Page 4 and 5: About this publication This is the
Page 6 and 7: One of the innovative elements of t
Page 11 and 12: Executive Summary 8_ title EXECUTIV
Page 13 and 14: improving government service delive
Page 29 and 30: Chapter 1: Context 26_27 CHAPTER 1:
Page 39: improving government service delive
Page 42 and 43: It states that the long term, high
Page 44 and 45: Demographics 78 Overview of Migrant
Page 46 and 47: Figure 2: National Insurance Number
Page 48 and 49: Methods A questionnaire was designe
Page 50 and 51: - - - The Conduct of Employment Age
Page 52 and 53: Targeting For all organisations tas
Page 54 and 55: Case Example 2 - Health Craigavon A
Page 56 and 57: Case Example 4 - Employment 110 Bus
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esearch; however, it appeared that
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The PSNI annual Human Rights confer
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Benchmarking The issue of data coll
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Despite the increase in recorded in
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Table 2: Breakdown of Respondents b
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Figure 4: Percentage of Respondents
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Figure 5: Ease of Providing Service
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The impact of Section 75 on organis
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Table 9: Data Collected Yes No Don
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Lack of knowledge in the health sec
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Housing In regard to housing issues
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Chapter 3: Scotland Research Findin
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improving government service delive
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Demographics Until data from the fo
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Figure 8: PPSNs Poland 103,177 55%
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Prospects for ongoing strong immigr
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Both the Equal Employment Act 1998
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Methodology The NPAR will undoubted
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In hospitals the provision of inter
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Awareness of legislation and policy
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e expected to pay the non-EU fee, w
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Interviews carried out with employe
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Official agencies and policies in t
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Targeting The need to target ethnic
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Employment By and large Irish immig
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(continued from previous page) The
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An anti-racism intercultural progra
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Conclusions The Irish statutory sec
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Chapter 5: Conference Discussions 1
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and inequality and black and ethnic
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Understanding and tackling racism w
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As discussed above, there is a lack
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It is important that training on se
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- - - - - - - Existing UK migration
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“ …the four As that the previou
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Appendix 1: Research Project Struct
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Appendix 2: List of Organisations I
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Appendix 3: Recommended Data Collec
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Glossary 166_167 Glossary 267_Scott
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Acronyms 170_171 Acronyms280 280_In
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This research has been carried out
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