improving government service delivery to minority ethnic ... - NCCRI

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Category Country of birth Language Rationale Nationality is the category which is often used by service providers and can be useful. However, as described under ‘ethnicity’ above, when migrants settle in their new country, they often adopt the nationality of that country and may not be accurately reflected in traditional ethnicity categories (particularly ‘white’ migrants); therefore country of birth can be a useful data collection category. It will not capture second-generation migrants, but neither will nationality as a category. Accurate communication is an essential prerequisite for quality service provision. It is essential that information on language is captured in order to identify client needs. The question asked depends on the service being offered, some options include: - - - Preferred language Interpreter required? English language support required? (For example for school children). This data is useful for an overview of which languages the service provider needs to accommodate, but also should be kept on the individual client’s file so that interpreters/ translators can be used when there is interaction with the client. Religion It is recognised that there is substantial overlap between racial discrimination and religious discrimination and also that religion can contribute to a person’s ethnicity. Particularly given the rise in Islamophobia and vulnerability of the Muslim community, (especially Muslim women in traditional dress) it is important to capture clients’ religion or lack thereof.
Glossary 166_167 Glossary 267_Scottish Executive (2002), Good Practice Guidance Consultation with Equalities Groups. Available at: www.scotland.gov.uk/ Resource/Doc/ 46729/0025644.pdf 268_Equality Commission for Northern Ireland, A short guide to the public sector statutory duties to promote equality of opportunity and good relations. Available at: www. equalityni.org/ uploads/pdf/ S75ShortGuide0206(A).pdf An Garda Síochána Irish Police Service. Anti-Racism/Intercultural Training Anti-racism and/or intercultural training seeks to challenge racism and to contribute to creating the conditions within an organisation that make it more difficult for racism to exist. Benchmarking Benchmarking is about setting and reaching targets within a timescale. It relies on reliable data collection or ethnic monitoring to establish targets and measure progress against those targets. Consultation Seeking views of interested parties on a particular service or policy. Interested parties can include people from minority ethnic backgrounds, staff NGOs and special bodies. “Consultation is when we provide opportunities for all those who wish to express their opinions on an area of our work (such as identifying issues, developing or changing policies, testing proposals or evaluating provision) to do so in ways which will inform and enhance that work”. 267 (See also engagement). Data collection In this report, data collection refers to process of capturing data from one or more primary or secondary sources. In relation to minority ethnic groups, both quantitative and qualitative data is required. Data collection involves defining the data to be collected, setting up the relevant data collection systems and using the data for the purposes of benchmarking. (See also ethnic monitoring) Diversity Training Diversity training addresses all grounds of equality legislation, such as ‘race’, gender, disability and so forth. Engagement The participation of key stakeholders in the policy and service provision processes, including people from minority ethnic backgrounds, NGOs and special bodies. Engagement includes identifying those who should be involved and developing culturally appropriate strategies to engage with them. It includes consultation. (See also consultation). Equality Scheme Under Section 75 of the Northern Ireland Act 1998, “each public authority is required to draw up an equality scheme which sets out how it proposes to fulfil the statutory duties over a five year period. This scheme must be submitted to the Equality Commission for approval. An equality scheme must set out how the public authority will identify where it impacts on equality of opportunity most significantly, how it will assess the equality impact of its policies, and its arrangements for consultation with those affected by the policies.” 268
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IMPROVING GOVERNMENT SERVICE DELIVE
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About this publication This is the
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One of the innovative elements of t
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CHAPTER 4: IRELAND RESEARCH FINDING
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Executive Summary 8_ title EXECUTIV
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improving government service delive
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Chapter 1: Context 26_27 CHAPTER 1:
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It states that the long term, high
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Demographics 78 Overview of Migrant
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Figure 2: National Insurance Number
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Methods A questionnaire was designe
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- - - The Conduct of Employment Age
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Targeting For all organisations tas
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Case Example 2 - Health Craigavon A
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Case Example 4 - Employment 110 Bus
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esearch; however, it appeared that
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The PSNI annual Human Rights confer
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Benchmarking The issue of data coll
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Despite the increase in recorded in
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Table 2: Breakdown of Respondents b
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Figure 4: Percentage of Respondents
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Figure 5: Ease of Providing Service
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The impact of Section 75 on organis
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Table 9: Data Collected Yes No Don
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Lack of knowledge in the health sec
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Housing In regard to housing issues
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Chapter 3: Scotland Research Findin
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Demographics Until data from the fo
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Figure 8: PPSNs Poland 103,177 55%
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Prospects for ongoing strong immigr
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Both the Equal Employment Act 1998
Page 118 and 119: Methodology The NPAR will undoubted
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Page 122 and 123: Awareness of legislation and policy
Page 124 and 125: e expected to pay the non-EU fee, w
Page 126 and 127: Interviews carried out with employe
Page 128 and 129: Official agencies and policies in t
Page 130 and 131: Targeting The need to target ethnic
Page 132 and 133: Employment By and large Irish immig
Page 134 and 135: (continued from previous page) The
Page 136 and 137: An anti-racism intercultural progra
Page 138 and 139: Conclusions The Irish statutory sec
Page 141 and 142: Chapter 5: Conference Discussions 1
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Page 148 and 149: and inequality and black and ethnic
Page 150 and 151: Understanding and tackling racism w
Page 152 and 153: As discussed above, there is a lack
Page 154 and 155: It is important that training on se
Page 156 and 157: - - - - - - - Existing UK migration
Page 158 and 159: “ …the four As that the previou
Page 161 and 162: Appendix 1: Research Project Struct
Page 163 and 164: Appendix 2: List of Organisations I
Page 167: Appendix 3: Recommended Data Collec
Page 173 and 174: Acronyms 170_171 Acronyms280 280_In
Page 176: This research has been carried out
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